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rollover on switching plan

  • 23 May 2024
  • 3 replies
  • 57 views

Hi All, if I switch my ID mobile plan will any data rollover from the old plan be applied to the new one? Is this dependant in any way on the timing of the switch? Thanks

3 replies

Kash
Rank
Userlevel 8
Badge +7

Hi @Prologica,

Welcome to the Community!

Sorry, you can't roll over unused data from the billing period when you changed plans. Instead, your Data Rollover will re-start at the beginning of your new plan.

You won’t have any data rollover until the second month of your new plan.

 

Kash

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N
Rank

This has happened to me. Where is this stated in the upgrade process? It feels very harsh that customers who stay with ID instead of move networks get penalised and lose their existing rollover

Lauren
Rank
Userlevel 4
Badge +4

This has happened to me. Where is this stated in the upgrade process? It feels very harsh that customers who stay with ID instead of move networks get penalised and lose their existing rollover

Hi @nrthrnmnky, we appreciate that. The data rollover itself resets due to the plan change.

-Lauren 

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