I'm currently coming to the end of my 24 month contract. I'd like to keep my existing handset and move to a SIM only contract which appears to offer the same plan as I have at the moment for a cheaper price.
I can't see the SIM only options as an available 'upgrade' in my online account.
How do I go about requesting this, please? I chatted to the iD Mobile team via Facebook messenger and they advised me that I could do this in the app but I can't see where or how.
Thanks.
