I am being recommended an upgrade which has the first 3 months at half price, but when I click “upgrade now”, I get offered an upgrade without the first 3 months at half price.
![](https://uploads-eu-west-1.insided.com/idmobile-en/attachment/35553a8c-b003-4603-a271-a69855d1211c.png)
23/07/2024 - I managed to get the same deal, i.e. first 3 months at half price, through car phone warehouse
![](https://uploads-eu-west-1.insided.com/idmobile-en/attachment/048781ac-84c6-404a-a873-b61cd4b0548a.png)
25/07/2024- I have received an email from ID Mobile which states my first bill will be £9.00 and does not mention the reduced rate for the first 3 months
![](https://uploads-eu-west-1.insided.com/idmobile-en/attachment/2d910095-94cb-4d2c-a006-1b68847da363.png)
25/07/2024 - Whilst my ID Mobile account shows my next bill at £5.27. If this is pro-rata then it should be less than £5.00.
![](https://uploads-eu-west-1.insided.com/idmobile-en/attachment/9cef95bd-56ff-4324-ba95-c30249df7c9f.png)
Can you please ensure that I will be receiving the reduced rate. I have also upgraded my wife’s plan as above, can you ensure this will also apply to her phone.