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✅ Resolved: Email one-time passcodes are not working for some users.

2 days ago

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Replies posted by lesallen45

62 Replies

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Newest first

lesallen45Newbie

asked in Community Archive.

I cannot text STAC for the code. How can I get around this?

I am not leaving iD mobile I am joining however I have solved the problem & it’s done, thank you..

lesallen45Newbie

asked in Community Archive.

I cannot text STAC for the code. How can I get around this?

Thanks Mohammed..….

lesallen45Newbie

asked in Community Archive.

MY Huawei Y9 not listed..

Phone was not listed in the drop down list to choose my model. However it doesn’t matter because I have accessed all that I need . Thanks again Mohammed..

lesallen45Newbie

asked in Community Archive.

Free roaming

Thanks Aklima, I cleared it up with “Chat” Charges do apply roaming USA.

lesallen45Newbie

asked in Community Archive.

INTERNET CONNECTION - BROWSER PROBLEM

Where can I find coverage checker. I was told help & support under popular topics. Can’t find anything. Thank you,

lesallen45Newbie

asked in Community Archive.

INTERNET CONNECTION - BROWSER PROBLEM

2nd day in a row I have not been able to access internet for around 2 hours. Yesterday 7th July was afternoon & today July 8th between 7 & 9 pm. Why is this? I have a unlimited data etc SIM. I posted a question here yesterday but no one has had the decency to give me any answers. Up to yesterday I was more than pleased with my Service but I am afraid not so much now.

lesallen45Newbie

asked in Community Archive.

INTERNET CONNECTION - BROWSER PROBLEM

I am not happy with the service you aren't giving. I have a problem with my SIM cannot always connect to Internet, I can't get to anyone by phone no way to access live chat. What are we supposed to do?

lesallen45Newbie

asked in Community Archive.

INTERNET CONNECTION - BROWSER PROBLEM

Firstly let’s address multiple posts for same question. Reason for this is because no one was answering & I had no internet, no telephone service communication from Idmobile with the excuse everyone seems to have these days “Due to coronavirus”. Generally I get 2/3 bars but on these occasions it was less than 1. I was advised to reset my phone which I did with resolving the issue. Checked my Laptop because I was Tethering Hot spot from my phone. It was trying to connect but not actually doing it. This all started over 10 days. I contacted Huawei to try to find out if it was a phone issue after some consultation they thought that it was a SIMM problem. So fortunately one evening I managed to get onto chat he also thought it was a SIM problem but was restricted to ordering a new one to be sent out. So the next day mid morning I managed to get a network connection on chat & ordered a new SIM which I gather is on it’s way. Saturday 11th July I had a phone call I was out so called

lesallen45Newbie

asked in Community Archive.

INTERNET CONNECTION - BROWSER PROBLEM

Thank you Mohammed, Yes I connect my phone all seems well now with my new SIM. thank you again,

lesallen45Newbie

asked in Community Archive.

INTERNET CONNECTION - BROWSER PROBLEM

Thank you Will...

lesallen45Newbie

asked in Community Archive.

INTERNET CONNECTION - BROWSER PROBLEM

Look I don’t know if it’s possibly the same problem but I found that in my case somehow or someone had changed my hot spot settings password. Maybe check your connection password if you need one.

lesallen45Newbie

asked in Community Archive.

Poor internet connection

Hi Ryan, No it is not. Yesterday evening I could not view iTVhub at all or My 5. I have been in communication with itvhub & they indicate date speed. A speed test was performed last night results being: 42ms - Download 5.6 Mbps - Upload 1.4 Mbps.Again this morning at around 5:30 am 135ms - download 9.1 Mbps - upload 1.4 Mbps the upload seems constant at 1.4. Up until yesterday I have no idea what speeds were but I was not having problems. Itvhub have said that the speeds are too low & until they are increased they cannot help. My last problems were a month ago.

lesallen45Newbie

asked in Community Archive.

Poor internet connection

I believe it was delivered around July 10th 2020 that’s what the invoice says. Tariff is exactly the same Unlimited data, texts & calls.

lesallen45Newbie

asked in Community Archive.

Poor internet connection

No idea on that. I only use my phone for internet at home DN110YU..

lesallen45Newbie

asked in Community Archive.

Poor internet connection

My mobile is Huawei Y9 2019. I have not tried any other SIM. I joined idmobile around mid May on this same deal. one month from May to mid June no problems with anything. Then June to July around same timeAround 6th July started with slow connections & browsing.July 7th lost connection 2 hours afternoon.July 8th lost connection 7-9:00 am (2 hours).July 9th, 10th & 11th periodic connections.Following a session on iDmobile Chat my SIM was replaced no more problems until yesterday. Around 5:00 pm today my wife watched a program on All4 no problems but following that iTVHub nothing.

lesallen45Newbie

asked in Community Archive.

Poor internet connection

Postcode DN11OYU

lesallen45Newbie

asked in Community Archive.

Poor internet connection

Calls & TEXTS OK. Internet connection on phone OK for general browsing but not to use online TV i.e itvhub, My 5 etc. Bars 1.5

lesallen45Newbie

asked in Community Archive.

Poor internet connection

There doesn’t appear to be an outage from what I can see @lesallen45. How many bars of signal are showing? Are calls and texts affected? Will I feel that ID mobile are reducing my data connection speed. Today I was in communication with a different company who are offering unlimited.. I was told that if I over used the unlimited my account could be suspended. What does that tell me…. Obviously unlimited has certain restrictions with some companies..

lesallen45Newbie

asked in Community Archive.

Poor internet connection

Just to let you know that yesterday my connections came good again but slow today nevertheless it’s working.

lesallen45Newbie

asked in Community Archive.

Poor internet connection

Well that was short lived back to normal. However I have always had a second SIM on pay as you go with Virgin that I use when traveling back from long stays overseas. So with the continued problems I decided to switch over at a cost of GBP2.00 per days & guess what it worked instantly no buffering or stopping. So the problem is either your SIM or coverage without a doubt this proves it. So what can be done about it?

lesallen45Newbie

asked in Community Archive.

Poor internet connection

Thank you Ryan however is it pure coincidence that this happened within a day of last months interruptions. Also iTV Hub suggested that the internet connection speeds were too low. Other thing is that it was spot on for let’s say 3 weeks out of 4 then suddenly it drops same time in July & August & still is not so good today. Slow browsing & All 4 TV connects but itvhub does. Toady at 1:00 pm my bars are fluctuating between 1 & 2 bars but more often only 1 bar. If this cannot be improved then I must consider changing providers. Normally w are only in UK for around 3 weeks every 6 months so the only way that I can get internet is via mobile SIM deal. Unfortunately due to Coronavirus we are stuck here hoping to be able to travel again soon. So I don’t want to be committing to a 12/18/24 month plan for internet.

lesallen45Newbie

asked in Community Archive.

Poor internet connection

Hi Kash, thanks for that info I have switched 4G off & just trying all TV Channels which seem to be working & much clearer picture. Fingers crossed. Why did no one else figure it out? I have been ar in circles with this. Why would 3GWork better. Just started buffering a bit on TV play.

lesallen45Newbie

asked in Community Archive.

Poor internet connection

Thanks Mohammed…

lesallen45Newbie

asked in Community Archive.

Poor internet connection

We had a little bit of buffering last night on UKTVplay but otherwise OK. Touch wood.. Thanks again,

iD MobileiD Mobile Employee

published in Community Archive.

Data Issues - Updated

How ironic yesterday Sept 9tharound 5 pm I had no access to the internet on my phone. This is the 3rd time in 3 months & always around 7th/8th/9th of the month Is there a relevance here my postcode is DN110YU. As usual no way of contacting anyone because I do not have a separate internet in my home.

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