Help Hub
Pay Monthly Phones
SIM Only Deals
Upgrades

Everything you need to know about the 3G switch off

1 year ago

Community
Search

Replies posted by Gregor

1003 Replies

Newest first

Oldest first

RuthiwCivilian

asked in Community Archive.

Contract

Hey @Ruthiw What do you mean by "my contract is closed " ? Did you request a PAC Code or cancelled your Contract? The message from the screenshot informs about Support Centre being closed, which means that calling 7777 or using Live Chat will be very limited. Kind Regards Gregor

4 years ago

Ara77Civilian

asked in Community Archive.

what happens now?

Hello @Ara77 There is few alternative ways to contact iD Mobile at this moment. You could use Facebook to send private message to them they will be able to check the status of your return. Kind Regards Gregor

4 years ago

ja1Civilian

asked in Community Archive.

HbreeCivilian

asked in Community Archive.

cancel data add on

Hey @Hbree I don't think you can cancel Add-ons as they are not reoccurring anymore, you would need to purchase them each month manually. Did you use any of your data/minutes from these add-ons? Maybe if you try to speak to someone from iD Mobile they will be able to help you. Try maybe contacting them by facebook page here by sending Private Message. Kind Regards Gregor

1 year ago

Natalie RovnovaCivilian

asked in Community Archive.

transfer my number not working

Hey @Natalie Rovnova Did you try to rebooting your phone or re-inserting the Sim Card to see if that fix your issue? Are you using Apple by any chance? Is it messages only that show temporary number or calls as well? I would also suppose that number ports might take slightly longer during this unprecedented times but that's just me thinking aloud. Lets see if my tips worked for you then we take it from there. Let me know when you try these and we will think of something else to help you. Kind Regards Gregor

2 years ago

Greg6799Newbie

asked in Community Archive.

Galaxy A71

Hey @Greg6799 I would definitely recommend Galaxy A71. It is really good value for money. Of course, it is not a flagship phone so things like Wireless Charging aren't there but that's normal in this price range. In exchange you will get amazing camera, really good processor from Qualcomm, good quality screen protected by gorilla glass and 4500mah battery. It will be capable of all the daily tasks and many games will run smoothly as well. I wouldn't think of it twice. Kind Regards Gregor

3 years ago

IanBealeNewbie

posted in Community Archive.

0800 numbers

Hey @IanBeale I am pretty sure that calls made to 0800 or 0808 are free (as long as call is made from UK) of charge from all provides as this was regulated by Ofcom few years ago. I am not sure though if this is taken from free minutes allowance or its like completely free without charging your free minutes. Kind Regards Gregor

4 years ago

papasmurfCivilian

asked in Community Archive.

SMS messages disappeared on changing phones

Hey @papasmurf How did you transfer this data from Moto to Xiaomi? Was it using Google Account? Are you sure that both phones are using exactly the same messaging app? Another option is to use third party app from Play Store that has been designed to backup and restore SMS. One of these apps is here which seems pretty genuine with 10 million downloads and 107k reviews. Kind Regards Gregor

4 years ago

pgdgCivilian

asked in Community Archive.

account pin login

Yeah mine is Android 10 indeed. It doesn't really bother me anyway as I am using Samsung Pass to remember my login details so its easy to login anyway. Do you have an ETA for fingerprint to be fixed on Android 10 so other would be aware?

4 years ago

pgdgCivilian

asked in Community Archive.

account pin login

Hey @Ryan So I have tested the app and I found out that I can toggle fingerprint option but it does not change a thing but when I changed PIN to Password it does not let me choose PIN again. Here is the screenshot of a window that comes up when I toggle fingerprint on Kind Regards Gregor

4 years ago

gearbox162Newbie

asked in Community Archive.

Should I get iPhone Xr as my first iPhone since getting an iPhone 4?

Hey @gearbox162 I am glad I could be of assistance as well as you choosing Iphone 11 over XR. You are going to be happy with this phone, I can bet on it. Give us a little feedback how you getting on with your new phone after few days of playtime :-) Kind Regards Gregor

4 years ago

Justinet123Civilian

asked in Community Archive.

How can you justify increasing bills at this time

First of all I did not say "British people" I said "people in UK"... Second of all, it is also insensitive for population of customers to call me incompetent or patethic because I don't have toilet paper in warehouse hidden just for them or calling names to my colleagues when they refuse the sale of 10 bottles of Dettol so others could buy it... Third of all, as I mentioned in one of my post, trying to persuade people that hard work pays more than complaints is like trying to break the wall with bare hands.

4 years ago

markhalifaxNewbie

asked in Community Archive.

I need help my with bills during Covid-19

Anyone that struggle with the job and getting paid has the opportunity to do something for the others as essential worker https://www.facebook.com/141700922567987/posts/3616573275080717/ For example Asda can provide additional employments for people that are at risk for loosing their jobs.

3 years ago

Justinet123Civilian

asked in Community Archive.

How can you justify increasing bills at this time

Hey @GillC78 I do not work for iD Mobile and I do not defend them, I simply understand their reasons for the price increase. It's not only me who gets the pay rise its anyone employed from April gets it as described here. Its all due to inflation. I work for Home Bargains and we do everything we can to help our communities but we have people attacking my employer for empty shelves or when we refuse a sale of 10 bottles of Dettol. I would understand people demand if they would at least behave responsibly, did you know that UK had around 5000 cases registered and over 200 deaths but Germany has around 15000 cases and around 70 deaths? The ratio says for itself, people in UK are not prepared to be responsible they are prepared to demand to be served everything on the plate and for free.

4 years ago

markhalifaxNewbie

asked in Community Archive.

I need help my with bills during Covid-19

I am with iD Mobile since 2015 and this is the first price increase I observed since then. It is unfortunate that this price rise came about wrong time but you need to think that our salary increase isn't being postponed either and both of these rises are due to inflation. I would understand all these complaints if people would really look like they care about this situation but in my town no one cares, when I try to walk my dog and avoid people this is impossible as park is packed with gatherings of elderly walkers, golfers, bikers and children playing football. So I decided to walk my dog once a day around 11pm when park is empty and dangerous but its only way I can distance myself from all these careless beings. I don't understand why society requires corporations to care when they don't do it themselves. I got the message about the price rise as well, which as I said is the first I observed since 2015 and I don't mind it as my salary is going up as well.

3 years ago

Justinet123Civilian

asked in Community Archive.

How can you justify increasing bills at this time

Hey @Justinet123 I am with iD Mobile since 2015 and this is the first price increase I observed since then. It is unfortunate that this price rise came about wrong time but you need to think that our salary increase isn't being postponed either and both of these rises are due to inflation. I would understand all these complaints if people would really look like they care about this situation but in my town no one cares, when I try to walk my dog and avoid people this is impossible as park is packed with gatherings of elderly walkers, golfers, bikers and children playing football. So I decided to walk my dog once a day around 11pm when park is empty and dangerous but its only way I can distance myself from all these careless beings. I don't understand why society requires corporations to care when they don't do it themselves. I got the message about the price rise as well, which as I said is the first I observed since 2015 and I don't mind it as my salary is going up as well.

4 years ago

Valiant9Civilian

asked in Community Archive.

Phone gone mad

Hey @Valiant9 Unfortunately with Apple is never easy to fix these things, if you are not feeling comfortable with tweaking things around I would recommend you to visit your nearest Carphone Warehouse or Team KnowHow to see if they can help but in the situation of coronavirus that is not the best solution right now. Only thing I could think of is to backup all the data on iTunes and factory reset the phone then test it without any of your personal data and see if problems persist and restore your data with iTunes after the test. Also @terrywebbs is good at these things so hopefully he will visit your thread as well and will have another better idea. Kind Regards Gregor

4 years ago

NigelMCivilian

asked in Community Archive.

Replace my mother's sim

Hey @NigelM I would recommend you to use "Live Chat" feature instead. You can chat with an agent by text and they will ask few details to verify your mothers account so it will be easier if she can be next to you in the same room to answer these questions and you can just type them on the keyboard for her. After this verification is done they will process sim replacement for your mum. Kind Regards Gregor

4 years ago

MandiJayneCivilian

asked in Community Archive.

WiFi calling - Motorola G7+

Hey @MandiJayne This question has been already answered here. Kind Regards Gregor

4 years ago

gawilson1Civilian

asked in Community Archive.

Changing from Micro Sim to Nano Sim

Hey @gawilson1 1 Yes you can replace your Sim at any time. There might be a fee of £5 for the replacement and you will need to contact iD Mobile directly by Live Chat or Phone Call to request the replacement but due to coronavirus pandemic restrictions it might be difficult to get in touch with them as you may know many people are self-isolating and vulnerable customer are the priority. Kind Regards Gregor

4 years ago

ClodworthyCivilian

asked in Community Archive.

Nuisance Calls Renumber

Hey @Clodworthy I understand difficult situation in your life and I am really sorry to hear that such a situation happened to your daughter but I do not understand your approach to getting your number changed for free. It is difficult situation but iD Mobile isn't a charity to offer free service because you said they should. I have difficult situation in my life as well. Person close to me is struggling with depression and heart condition I suffer from genetic dysfunction of my immune system but I do not ask anyone to give me something for free, I work hard to earn them. We all have our struggles and we find ways to deal with them the way we can without telling anyone to offer a service for free because we are special. Also if you get it for free because you say about domestic violence without significant proof that really happened then I want exactly same thing because exactly same thing happen to me but I don't have proof, you just need to believe me. I keep trying

4 years ago

NevCivilian

asked in Community Archive.

WiFi Calling on Motorola G8 Power

Hello @Nev At this moment G8 Power is not supported by iD Mobile for WiFi Calling so it is very unlikely that it will work at this point in time. ID Mobile is adding new handset regularly and provide updates regarding all things WiFi Calling over here. Kind Regards Gregor

4 years ago

pgdgCivilian

asked in Community Archive.

account pin login

The thing is... doesn't matter what we setup, if its pin or fingerprint we will still see this window And it does not change with the fingerprint on or off and pin on or off. Kind Regards Gregor

4 years ago

Page 11 / 41

Terms & Conditions

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Your username (Not your email or phone number) *

E-mail address *

iD Mobile Number

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Username or Email

Password

Remember me

Forgotten your password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.