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✅ Resolved: Email one-time passcodes are not working for some users.

2 days ago

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Replies posted by Emil

278 Replies

Oldest first

Newest first

Donna GCivilian

asked in Community Archive.

4G issues

Hi @Donna G - I’m sorry to hear you are experiencing connectivity issues. Have you tired using the Coverage checker on the iD Mobile website? You should be able to enter your postcode and see if there are any issues in your area.

3 years ago

MaxxNewbie

asked in Community Archive.

No Data connection (4G is showing as connected)

Hi both, we’re sorry you are both experiencing issues with 4G we are currently looking into this for you. In the mean time, you can check your 4G coverage stability here.

3 years ago

Sammy17Civilian

asked in Community Archive.

Donna GCivilian

asked in Community Archive.

4G issues

@Donna G Great that you have done that already and glad it is working better for you today. Please do let us know if you continue to experience problems.

3 years ago

Daleorlando33Civilian

asked in Community Archive.

Covid 19 - My redundancy

Hi @Daleorlando33 I am sorry to hear that and appreciate this is a tough time. I also apologise for nobody getting in contact with you. Please note I have removed your email and phone number from your message as the iD Community is a public forum and we value your data and its safety. I will chase this up for you and a member of the team will be in contact with you. In the mean time, if you would like to, you can try to contact our team using the ‘Live Chat’ function on the iD Mobile website.

3 years ago

mr paul gascoigneCivilian

posted in Community Archive.

what network for northeast

@mr paul gascoigne Hi Paul, phones are not usually specific to a network, nowadays all phones can access all carrier types. It just depends on the SIM card and what network that SIM uses. If your son has an iD Mobile plan, by what I have understood, he does. Then all you would have to do is remove the SIM card from his damaged phone and place it into the phone you decide to get him.

3 years ago

Cherrybear1Civilian

asked in Community Archive.

unable to connect to 4G

Hey @Cherrybear1 No problem at all, glad the issue is resolved.

3 years ago

hoveactuallyCivilian

asked in Community Archive.

WiFi calling

@hoveactually It is indeed

3 years ago

Sammy17Civilian

asked in Community Archive.

I've got no network

@Eac Good to hear! Glad the issue has been resolved :)

3 years ago

ElspethCivilian

asked in Community Archive.

Triple data deal

@Elspeth Hey there! Great news, I can confirm that if you purchase a promotional tariff, such as the triple data offer you have mentioned. You will in fact stay on this offer until you change or cancel your plan. If you have found my answer useful, please mark it as best answer.

3 years ago

Daleorlando33Civilian

asked in Community Archive.

Covid 19 - My redundancy

Hi @Daleorlando33 Rest assured that DMs are secure and private between you and the iD Team Member who is assisting you. Whether someone replies to you here or via DM, you will receive and email notification alerting you that an action has been taken and where you can view it. If you didn’t know already, you can view your Private Messages by clicking on your profile and then clicking private messages.

3 years ago

Daleorlando33Civilian

asked in Community Archive.

Covid 19 - My redundancy

Hey @Will, when you are next available, please could you help out @Daleorlando33

3 years ago

Soldy

asked in Community Archive.

Live Chat Not Showing On Contact Us Page

Hi @Soldy The ‘Live Chat’ feature appears on all pages; however, this will only become visible when a member of the team is available. If you are unable to see the pop-up, it means all agents are helping customers. Alternatively, if you need assistance you can always post your question here on the community.

3 years ago

Soldy

asked in Community Archive.

Live Chat Not Showing On Contact Us Page

@Soldy I see, it may of just been that at the times you were trying the agents were busy. For future reference you can still post a question here and someone will reach out to you. Of course, as you said this is a public forum so no personal details need to be posted on here. Bear with us and someone will contact you here

3 years ago

Stuart WilliamsCivilian

asked in Community Archive.

I'd like to report a bereavement

Hi @Stuart Williams I am very sorry to hear about your father’s passing. Thank you for getting in touch with us, just so you are aware I have removed your email address and telephone number from your query as this is a public forum and we would like to keep your sensitive and confidential information safe. I will get someone from the team to contact you shortly and any personal information you may need to provide can be sent to that agent directly.

3 years ago

helpmeasapCivilian

asked in Community Archive.

CANNOT FIND PHONE NUMBER

Hi @helpmeasap How are you? Is the phone number not displayed on the SIM card or the packaging that the SIM card came with? Alternatively, was a letter or anything sent with the SIM card?

3 years ago

Soldy

asked in Community Archive.

I want my Account Deleted with All Info

Hi @Soldy, in regards to the above, are you referring to details held on your iD account or your details and profile held here on the Community?

3 years ago

Layla65Civilian

asked in Community Archive.

extra charges

Hi @Layla65 is it possible that you made a call or sent a text message that was outside of your allowance? For example, this could be calls to a premium number, or sending a picture message etc.

3 years ago

NeilidCivilian

asked in Community Archive.

I'd like to process a 14 day cancellation please

Hey @Neilid How’s it going? Sorry to hear that you want to cancel your SIM with us. A member from the team will respond to you once and agent is available. Please note I have removed your service number and reference number as this is a public forum and we would like to keep these details safe. When an agent contacts you here or directly, they may ask for these details to be shared as a private message.

3 years ago

SnoopilyCivilian

asked in Community Archive.

SIM card never arrived, live chat never works, how can I get in touch??

@Snoopily I can assure you that we do take customer service seriously and we are always here to help via our ‘Live Chat’, Social Channels or here on the iD Community. Rest assured, an agent will contact you here as soon as they become available.

3 years ago

SnoopilyCivilian

asked in Community Archive.

SIM card never arrived, live chat never works, how can I get in touch??

@Snoopily I do apologise that you have been unable to speak with an agent of yet.We are able to help and support our customers through all of the channels I mentioned above. However, of course this is dependent on our agents’ availability. When the ‘Live Chat’ function does not appear, it means that all agents are currently in talks with customers.I am sure an agent will be in contact with you here soon :) - in the mean time, of course you can continue to check when the ‘Live Chat’ becomes available.

3 years ago

Layla65Civilian

asked in Community Archive.

extra charges

@Layla65 no problem, happy to have helped :) If I have resolved your question, then please mark my above response as ‘Best Answer’ that way if someone else has the same question they are able to see what they can look out for.

3 years ago

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