Replies posted by Chloe

69 Replies

Ann Smith
Civilian
Ann SmithCivilian
asked in Community Archive.

Pac code

Hi [user=1905]Ann Smith[/user] Are you trying to port your number in via the iD Mobile app? Are you entering your iD Mobile number, or the number you wish to port? Thanks, Chloé.

1
Chloe
iD Mobile Employee
5 years ago
Ann Smith
Civilian
Ann SmithCivilian
asked in Community Archive.

Live chat not working

Hi there [user=1905]Ann Smith[/user] I am afraid we did have some issues with web chat on Sunday :( We're really sorry for any inconvenience caused. Remember, we can also be contacted on Facebook or Twitter and our Social Media Team are very prompt with their response! Thanks, Chloé. facebook.com/idmobileuk/ twitter.com/id_mobile_uk

12
Kevin
Newbie
3 years ago
K
Civilian
Kevin CCivilian
asked in Community Archive.

Data Roaming and cruise ships

Hi there [user=1902]Kevin C[/user] If you use data while on a cruise ship you will be charged roaming fees. You can find more information about this here (just select roaming, then 'Ships, Ferries, Cruise Liners' in the drop down menu: [url=https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges]International Calling & Roaming Charges[/url] I hope this helps! Chloé.

3
Mohammed
iD Mobile Employee
5 years ago
Probablyabittoooldforthis
Newbie
ProbablyabittoooldforthisNewbie
asked in Community Archive.

I have my Pac Code and now my IdMobile Sim but which number do I register?

Hi there [user=1901]Probablyabittoooldforthis[/user] That's a great question and we're glad you asked, If you have not yet ported your number into iD Mobile then you will register for the app using the mobile number you were given with the SIM card. When you log into the app in future, you will use your username. Let me know how you get on, or if you have any more questions. Thanks! Chloé.

3
Chloe
iD Mobile Employee
5 years ago
C
Civilian
CarloNeedsHelpCivilian
asked in Community Archive.

I cant Register

Hi there [user=1900]CarloNeedsHelp[/user] I've responded to another of your posts, if you can respond over there that would be fantastic! Chloé.

1
Chloe
iD Mobile Employee
5 years ago
C
Civilian
CarloNeedsHelpCivilian
asked in Community Archive.

ID MOBILE SIM

Hi there [user=1900]CarloNeedsHelp[/user] I'm really sorry to hear of the trouble you are having with your iD Mobile SIM. When you put the SIM card into the handset, is there a message displayed? Does the SIM card work in any other device, or another SIM card work in this device? Let's see what we can do to get to the bottom of this! Chloé.

3
Mohammed
iD Mobile Employee
5 years ago
1r1m1c
Civilian
1r1m1cCivilian
asked in Community Archive.

Keeping previous phone number

Hi [user=1899]1r1m1c[/user] It's strange to hear that you have been experiencing porting issues for such a length of time, we'd be interested to look into this and see what's going on. I'm going to send you a PM in a moment, please keep an eye out. Thanks, Chloé.

11
Mohammed
iD Mobile Employee
3 years ago
Hayleych
Hayleych
asked in Community Archive.

Overseas

Oh no [user=1897]Hayleych[/user] I'm really sorry to hear that you are having trouble using your services abroad. It's great that you have ensure roaming is set up on the phone, however, this may not be the cause of the problem. Have you checked your APN settings? If these are wrong on your device then you will be unable to use data while roaming. Please have a look and check that they match ours here: [url=https://www.idmobile.co.uk/help-and-advice/get-your-settings]Get Your Settings [/url] Let us know how you get on! Chloé.

1
Chloe
iD Mobile Employee
5 years ago
James. 5501
James. 5501
asked in Community Archive.

Why do I get charged over my capped limit and does it come off debit automatically

Hi [user=1896]James. 5501[/user] Do you have a cap of £5.00 set up? You can check this in the iD Mobile app. Let us know, Chloé.

1
Chloe
iD Mobile Employee
5 years ago
W
Civilian
WaggyCivilian
asked in Community Archive.

No Service in Mere Green, Sutton Coldfield

Hi [user=1824]Waggy[/user] I'm going to send you some information via PM, please keep an eye out. Thanks, Chloé.

6
Chloe
iD Mobile Employee
5 years ago
E
Civilian
Effdublya
asked in Community Archive.

Money taken by direct debit prematurely.

Hi there [user=1760]Effdublya[/user], The SIM card your Wife purchased will be active from the point of sale, this is to ensure customers can use the service right away. Regardless of if your Wife used the SIM or not, she would still be charged. She will need to get in touch with us to disconnect the account; can you ask her to drop our Social Media Team a message over on Facebook or Twitter? They can look into this for her and today. Thanks, Chloé.

4
E
Civilian
5 years ago
N
Civilian
nigelparker6Civilian
asked in Community Archive.

3G is not working

You're on fire [user=1906]james12345689[/user] :fire::fire::fire: Keep it up! :)

5
Chloe
iD Mobile Employee
5 years ago
Smoku
Civilian
SmokuCivilian
asked in Community Archive.

iphone 5s unlock

Hi there [user=1890]Smoku[/user], We are able to unlock your iPhone for you, it isn't a problem, however, you will need to have been a customer for at least for us to process this request. I'm going to send you a PM with some further information, keep your eyes peeled :eyes: Chloé.

1
Chloe
iD Mobile Employee
5 years ago
Mattwills87
Civilian
Mattwills87Civilian
asked in Community Archive.

Very high first bill after upgrade

Hi [user=1882]Mattwills87[/user] We would be unable to search for your account with your username and this would not assist us with looking into your query, we would be required to complete some data protection checks before we can get started. I am going to send you a PM with some further information, please keep an eye out for this. Chloé.

4
Chloe
iD Mobile Employee
5 years ago
dariakama
dariakama
asked in Community Archive.

Mobile Number

That's great advice [user=1906]james12345689[/user] :) We can indeed be contacted over on Social Media if any further assistance is required. Chloé.

3
Chloe
iD Mobile Employee
5 years ago
chrisketchum
Newbie
chrisketchumNewbie
asked in Community Archive.

Gone abroad, want cancel and keep number

Sounds like a good plan [user=1837]chrisketchum[/user] Let us know if you need any more help with this! :) Chloé.

3
Chloe
iD Mobile Employee
5 years ago
R
Newbie
rosiebethNewbie
asked in Community Archive.

My internet won't work abroad

Brilliant news [user=556]rosiebeth[/user] thanks for letting us know!

3
Chloe
iD Mobile Employee
5 years ago
M
Markmusg
asked in Community Archive.

ID v Three network

Hi [user=1884]Markmusg[/user] iD Mobile do use the masts of the Three network, that's correct. This doesn't mean, however, that the service is downgraded. We offer the same service as Three. I hope this answers your question, let us know if you need anything else! Chloé.

1
Chloe
iD Mobile Employee
5 years ago
ekim
ekim
asked in Community Archive.

set up

Hey [user=1885]ekim[/user] Let's have a look and see what we can do to help your Son with this issue. Is the coverage in your area suitable for usage? For example, is your Son able to make calls, send texts and use mobile data? I want to establish if he will be able to use this contract to it's full advantage, if he is struggling to even receive a text message then it sounds like you may not have good coverage in your area. Have you used our coverage checker to see if any work is ongoing? This could impact your Son's ability to receive a text message. You can check your coverage here: [url=https://www.idmobile.co.uk/help-and-advice/uk-coverage-checker]4G Network Coverage Checker[/url] or let us know your postcode and we can take a look for you. I'm going to drop you a PM with some further information, so just keep an eye out for that, Chloé.

1
Chloe
iD Mobile Employee
5 years ago
K
Civilian
katstoCivilian
asked in Community Archive.

increase in bills

Hi [user=1880]katsto[/user] I'm sorry to hear that you have had a shock bill in relation to a cap on your account. If your cap was always set at £5 then it would be unlikely that it would be automatically changed to £25. I'm going to pop you a PM with some further advice, so keep your eyes peeled. Chloe

1
Chloe
iD Mobile Employee
5 years ago
pacificus
pacificus
asked in Community Archive.

Republic of Ireland charges

Hi [user=1876]pacificus[/user] If you were to use your handset within the Republic of Ireland you would be considered to be roaming. If you were to use the from from the UK to the Republic of Ireland, you would be making an International calls. Does that make sense? Chloe

7
Ryan
iD Mobile Employee
4 years ago
R
Newbie
rosiebethNewbie
asked in Community Archive.

My internet won't work abroad

Hi [user=1505]Rosie Thomas[/user] We've found with the OnePlus handsets you will likely need to delete the APN settings and re enter them. It seems silly to delete the data to enter the same data, but it works! Have a look at our APN settings here [url=https://www.idmobile.co.uk/help-and-advice/get-your-settings]iD Mobile APN Settings[/url] and give it a try! Let us know how you get on. Chloé.

3
Chloe
iD Mobile Employee
5 years ago
Mattwills87
Civilian
Mattwills87Civilian
asked in Community Archive.

Very high first bill after upgrade

Hi [user=1882]Mattwills87[/user] We'd need a little more information before we could advise; have you had a look at your previous bill to see what the charges were? Could you have used data/calls/SMS outside of your allowance? Chloe

4
Chloe
iD Mobile Employee
5 years ago
dariakama
dariakama
asked in Community Archive.

Mobile Number

Hi [user=1879]dariakama[/user] Have you recently made an order and do not know your mobile number? Do you have the iD Mobile app? Chloe

3
Chloe
iD Mobile Employee
5 years ago
B
Civilian
bernadetteCivilian
asked in Community Archive.

No coverage in Bognor Regis

No problem [user=1666]bernadette[/user] Just keep us updated and remember, you can always drop us a message over on Facebook and Twitter if you need further assistance. Chloe.

9
Ryan
iD Mobile Employee
5 years ago
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