Replies posted by austenozzy

3 Replies

C
Colouredcrayon
asked in Community Archive

Sim not working after number transfer

Ugh. Well, on the bright side, the chat guy said that we'd be due a credit on the account for days it wasn't working. I expect we'll need to fill in a form in triplicate and post it in though! :-)

21
Ryan
iD Mobile Employee
2 years ago
Crazyxelite
Civilian
CrazyxeliteCivilian
asked in Community Archive

My new contract isn't connected

Same here. Another user here said that they'd been told by carphone warehouse that the number porting system was upgraded last weekend and there have been issues with it, resulting in delays. Mine has been unusable since April 2nd. Chat support knew nothing and could not tell me any time frames or reasons. Not a great experience so far!

6
Mohammed
iD Mobile Employee
3 years ago
C
Colouredcrayon
asked in Community Archive

Sim not working after number transfer

Exactly the same here. Received new phone & SIM on 2nd, immediately got pac from three over the phone, followed all steps correctly. Still stuck with a duff phone that can only receive incoming calls when connected to wifi. Nothing outbound at all. Chat tech support doesn't know anything but knows there's a problem with ported numbers. Seems Dragonaxe is more in the know than the 'support' team! They said it should be resolved in 24 hours, but that's the usual fob off from chat support.

21
Ryan
iD Mobile Employee
2 years ago
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