Replies posted by Wlats

3 Replies

W
Civilian
WlatsCivilian
asked in Community Archive

Wifi calling on Samsung Galaxy S9 (Third party)

Hi Phil, I have now connected to a number of other networks, but as far as I can tell, Wifi calling still doesn't work. I had no idea that Wifi calling would be so troublesome to get working, but it looks like I'll be leaving iD: the 3 Network signal (that iD use) is even worse in my house than the EE signal (that Plusnet use) so Wifi calling was the only reason I'd considered switching to iD. Any last things I could try before I give up and cancel my monthly payments? Walter

7
Mohammed
iD Mobile Employee
4 years ago
W
Civilian
WlatsCivilian
asked in Community Archive

Wifi calling on Samsung Galaxy S9 (Third party)

Thanks for your help so far, Phil, much appreciated. I am simply unable to make calls. It sits on the dialling screen for a while, then says 'mobile network not available' and gives up. I do have a big blue "on/off" "Wi-Fi Calling" button in the main settings. (Swiping down from the top of the screen reveals the blue wifi, volume, bluetooth, rotate-screen, airplane-mode and torch icons; the Wi-Fi Calling button is there if I expand this part of the screen.) I don't have a tiny white Wi-Fi Calling icon at the top of the home screen. (I mean the notification area, where the wifi, mobile network strength and battery charge icons are.) Nor do I see any notification texts about this. Should I have either or both of these? I think the phone was originally bought from Vodafone, although it is network unlocked and my iD sim works fine in areas where I do have signal. I just checked and Vodafone do offer wifi calling to their customers, so there ought not to be any restriction to my setting

7
Mohammed
iD Mobile Employee
4 years ago
W
Civilian
WlatsCivilian
asked in Community Archive

Wifi calling on Samsung Galaxy S9 (Third party)

Thanks Phil. Actually, I've since found that there's a big blue "on/off" "Wi-Fi Calling" button in the main settings that comes up from the top of the phone. (The same place as the WiFi, Bluetooth big blue buttons.) It's switched on. However, I still can't make wifi calls at the moment. Is there any hope I might get wifi calling working (and stick with iD) or am I doomed to go back to Plusnet? Wlats

7
Mohammed
iD Mobile Employee
4 years ago
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