Replies posted by Julian Scott

2 Replies

Julian Scott
Civilian
Julian ScottCivilian
asked in Community Archive

No 3G inSpain Lanzarote

Hi Phil No luck with the reset. Still no 3G but phone and text fine. She has tried most things. Could it be a sim problem? All getting a bit desperate. Thanks for your help. Julian

6
Mohammed
iD Mobile Employee
5 years ago
Julian Scott
Civilian
Julian ScottCivilian
asked in Community Archive

No 3G inSpain Lanzarote

Hi Phil, thank you for help. She has tried quite a lot of things as suggested by IF but this may be what she needs to do We really miss face timing her when she is away so fingers crossed Yes it is an iPhone 6 Her friends with other UK networks are fine. We have all Our family with id and they have been great except for this. One of the things suggested was to turn off the automatic search for provider and choose IF but it did not come up as an option . Thanks for your help . Can you let me know how to reset the network settings just in case. Really appreciate your support . Julian

6
Mohammed
iD Mobile Employee
5 years ago
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