Replies posted by Eldarvox

2 Replies

M
Civilian
majdCivilian
asked in Community Archive

Poor signal since joining - 12+ Months

I joined ID in April 2019 and have no signal at home and hardly any signal when out in TN35. So far ID refusing to cancel contract without a penalty. Maybe we need a class action to deal with this unfair practice of charging for a service they are not able to provide.

7
Mohammed
iD Mobile Employee
3 years ago
E
Civilian
EldarvoxCivilian
asked in Community Archive

No signal, so want to end contract & return phone

I have had s reply today 'Thankyou for your email. I attempted to call you today on your mobile number, however I was unable to reach you or leave a voicemail message. I'm sorry to hear you are having issues with your coverage at your old address and your new address, as you didn't notify iD Mobile of the coverage issues within the first 14 days, we will be unable to cancel the contract without a termination fee. I have had a look at the coverage within area TN33 ..., and the service looks good in this area, if you would like me to have a look into the issues you are facing, please confirm exactly what faults you are having with the service, for example if calls are disconnecting during a call etc.' So despite explaining that I cannot recieve a signal its no suprise that I was not contactable on my mobile. Again I am being told that I didn't complain in the first 14days of my contract. I have paid for over 5 months for a mobile service I am unable to use and faced with the remai

8
Mohammed
iD Mobile Employee
1 year ago
Terms & Conditions
Why iD Mobile?