Replies posted by Waggy

3 Replies

W
Civilian
WaggyCivilian
asked in Community Archive

No Service in Mere Green, Sutton Coldfield

Happened to be 5 miles away from home where I have a signal on the phone and would you believe it - iD sent me a text asking me to ring them as they have news from their technical dept. even though I asked them to email me due to NO SIGNAL!!!! Stopped in a layby and rang them The news from the Technical Dept. is that they have NO NEWS on the problem resolution Have told them I now wish to terminate the contract with no penalty and compensate me for no service being supplied The adviser told me that he has passed on this request on to the relevent dept. with which a reply will take 3 to 5 days. In the mean time still have a phone service that is non existant Once again, I will keep fellow customers aware of how this progresses

6
Chloe
iD Mobile Employee
5 years ago
W
Civilian
WaggyCivilian
asked in Community Archive

No Service in Mere Green, Sutton Coldfield

Well, here I am again with no service for the 13th day with the same message appearing on the network status checker with just the date changing every day Have had no communication by email from iD Mobile as promised with any update at all They managed to take money last week for my monthly payment with no problems though I intend to travel to my local Carphone Warehouse shop tomorrow to use their phone so that I can phone iD Mobile and demand compensation & a release from my current contract with no penalties I will keep fellow customers aware of how this progresses Waggy

6
Chloe
iD Mobile Employee
5 years ago
W
Civilian
WaggyCivilian
asked in Community Archive

No Service in Mere Green, Sutton Coldfield

Hi Mohammad, I can receive a signal if I travel 3 miles from my home so it is definately a local mast problem I can sympathise that some jobs take a little longer but what is annoying is when you get the same message on the status page every day telling you that they hope to fix it on the same day and the same message appears every day with just a date change If this job is taking longer than usual, tell the customer, don't fob them off. At least they know where they stand I have been in contact again today and have been told that iD technical has got to speak to 3 technical to find out the status of the mast problem and they are hoping for a solution by the end of week Waggy

6
Chloe
iD Mobile Employee
5 years ago
Terms & Conditions
Why iD Mobile?