Replies posted by Sam79

3 Replies

Sam79
Newbie
Sam79Newbie
asked in Bills, Payments & Charges.

network error when trying to make a call/send texts

All numbers, all texts.  I credited my phone with another bundle last night too and still no change. 

9
andewhite
Legend
1 year ago
Sam79
Newbie
Sam79Newbie
asked in Bills, Payments & Charges.

network error when trying to make a call/send texts

Pay as you go. I buy a bundle every month. I’m due to buy a new bundle today but to be honest I don’t want to as I didn’t get to use last months so until the problem is fixed I’m not going to. Online chat is still asking me to wait to see if coverage in my area improves. I’m not paying for a hit or miss service so I don’t understand how that can be put to customers. There’s obviously a network problem and ID are taking too long to fix it. The last time I used my phone was mid dec.  I stated in my first message that this was a bundle. Why do ID customer service ask you to repeat information, I feel that this is just to prolong customer services received. The online chat is the same, 1 hour to just ask me for the SIM card number?!?!? Totally unreasonable!  I don’t really feel like anyone is looking into my problem. 

9
andewhite
Legend
1 year ago
Sam79
Newbie
Sam79Newbie
asked in Bills, Payments & Charges.

network error when trying to make a call/send texts

Hi Kevin bundle isn’t due to run out until midnight on the 10th.  I haven’t been able to make calls for three weeks now, Id voice comes on and insinuates I have no credit.  I cannot text or use any data.  I spent over an hour on online chat last night to be told to contact back Friday to see if coverage in my area was better. Absolutely disgusted.   

9
andewhite
Legend
1 year ago
Terms & Conditions
Why iD Mobile?