Replies posted by Hel

6 Replies

H
Civilian
HelCivilian
asked in Community Archive

Why have I been charged for a domestic text when it's unlimited?

Dear Ryan, Thank you for your message. Yes I have the history on my phone. I sent a normal text. Only once.

3
Kevin
Newbie
4 years ago
H
Civilian
HelCivilian
asked in Community Archive

Not registered on network

Dear Ryan, Thank you for your message. My device is “Not registered on the network”. Therefore I’m not connected to the ID network. I cannot call, send text nor use data. Thank you.

3
Kevin
Newbie
4 years ago
L
Civilian
lumberjackCivilian
asked in Community Archive

Wifi Calling for Samsung S7

Hello, Well done! I have the same phone and updated with the last version, but I can’t see the option available. Is it still working for you? Could you confirm your firmware version by dialing * # 1234 # call ? Could you confirm your “Mobile Network” Configuration? “More Connection Settings”? Thank you in advance.

17
Kevin
Newbie
3 years ago
M
Civilian
my_phone_noCivilian
asked in Community Archive

Galaxy S7 - ACtivate WiFi Calling

Hello, Could you confirm the code? “ *#*#46368676#*#*   ” doesn’t work for me. According to you, what would be the firmware to download to get WIFI calls and where can I download them? Thank you in advance.

4
H
Civilian
4 years ago
H
Civilian
HelCivilian
asked in Community Archive

Communication cuts during calls

Dear Ryan, Thank you for your message. I checked the coverage on: https://www.idmobile.co.uk/help-and-advice/coverage There is no issue, I’m covered in 4G. What else can I do? Please let me know if you would like my postcode I would be happy to send via PM. Thank you.

5
Ryan
iD Mobile Employee
4 years ago
H
Civilian
HelCivilian
asked in Community Archive

Communication cuts during calls

Hi @Phil , Thank you for your email. I have this issue since I switch from O2 a couple of weeks ago. I experience the problem at home in any room and near the windows. I tried to go on internet when I was in town and it didn’t work, but texting worked. However I need my phone at home for interviews, this is really a handicap. What can I do? Thank you in advance.

5
Ryan
iD Mobile Employee
4 years ago
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