Replies posted by Elmill89

2 Replies

E
Civilian
Elmill89Civilian
asked in Community Archive

Impossible to cancel (I've seen this topic countless times)

Hi Paul,  Amazing. There is something useful there. You say I may have “popups blocked”. Could you explain that further so I can get connected to the LiveChat? What do I do exactly to fix that? Thank you  

6
Mohsin
iD Mobile Employee
2 years ago
E
Civilian
Elmill89Civilian
asked in Community Archive

Impossible to cancel (I've seen this topic countless times)

Please just look at the other messages. It is the same issue.You know what it means surely? “Link to cancellation” = When I click on “End contract” I can only go to customer services which only offers Livechat which isn’t opening. (The cancel button is not to cancel the contract - it is to return to the previous screen.The Livechat doesn’t open. I’ve tried on the browser and on my phone.Please can you actually help? I just want to cancel the contract. Sending me links that I’ve clicked on 20 times isn’t useful. Would you answer these questions instead? Let’s actually find a solution:What could be the reasons the live chat don’t work? Can it be cancelled without the live chat feature?  Is there a way to cancel via email?  Can you send a PM so we can solve the issue?

6
Mohsin
iD Mobile Employee
2 years ago
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Why iD Mobile?