Replies posted by Max jameson

4 Replies

M
Civilian
Max jamesonCivilian
asked in Community Archive

4G data in Puerto Rico, Gran Canaria?

I rang up yesterday and managed to solve the issue. All I needed to do was change all my numbers from 07 to +44

8
Mohammed
iD Mobile Employee
5 years ago
M
Civilian
Max jamesonCivilian
asked in Community Archive

4G data in Puerto Rico, Gran Canaria?

Well I thought I could makes calls but it seems I have been using my other SIM. I tried making a call today from my iD number and I was greeted with the message "this number has not been assigned to a client" I don't know what this is supposed to mean. I can text fine and receive call with no problem.

8
Mohammed
iD Mobile Employee
5 years ago
M
Civilian
Max jamesonCivilian
asked in Community Archive

4G data in Puerto Rico, Gran Canaria?

Hi, I have tried taking out the other SIM and I seem to only get H+ still although I did take a trip to the other part of the and I did get slighter better connection and had more time on a 3G connection than usual. This does lead me to believe it is more of just a signal issues rather than anything else.

8
Mohammed
iD Mobile Employee
5 years ago
M
Civilian
Max jamesonCivilian
asked in Community Archive

4G data in Puerto Rico, Gran Canaria?

[img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/d3f1a700-7431-44ec-8281-b6a42711c2b7.jpg[/img][img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/e73f043c-5cc1-4260-a8b2-9ce8e5e422ca.jpg[/img]I rang up customer support last night as I noticed I got a text saying "terminal cannot be configured" and they ran me through changing my APN settings although I have noticed little change apart from gaining a connect slightly faster sometimes. I'll post a screenshot of the text and the APN settings for you to see

8
Mohammed
iD Mobile Employee
5 years ago
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