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✅ Resolved: Email one-time passcodes are not working for some users.

2 days ago

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Replies posted by Stu

2 Replies

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StuCivilian

asked in Community Archive.

Are the online chat advisors ever not busy

When I finally did get through to an advisor it took 20 mins just to get to the point of confirming my identity, and yes I know that's important but 20 mins . You need to do a time and motion survey because that's about 15 mins longer than it needs to be.

StuCivilian

asked in Community Archive.

Are the online chat advisors ever not busy

What's the reason Poor service Or Not enough advisors [b]EDIT: Merged topics due to them both relating to the same issue.[/b] [b]Please do not create multiple topics relating to the same issue.[/b]

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