Replies posted by julianlawson

2 Replies

iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive

Transferring your number or account to iD Mobile over Easter

Submitted my PAC code over the weekend and got a text this morning saying: We have tried to process your PAC/STAC but we ran into an issue - the iD mobile number, last name or transaction number you have entered is incorrect. Please contact customer services.    I now have no service on my existing number but my iD mobile has not changed (ported my existing number) This is EXACTLY what happened to me a month ago. I then: spoke to IT support, who said that the email is incorrect, and this is sent out if you submit the PAC over the weekend because provisioning doesn’t happen until the next business day When the number still hadn’t ported two business days later, I called IT support again. They said the previous CSR was incorrect about the email, and that some information WAS missing (though they couldn’t tell me what). I supplied all information again over the phone. After another week or so, called IT support back. They said there was a problem and they would escalate to engineering,

289911
J
Civilian
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive

Transferring your number or account to iD Mobile over Easter

I am trying to transfer my son’s mobile number to a new ID Mobile account. The PAC code was requested over 2 weeks ago, and was ported from the old provider the next business day. However, ID Mobile has not activated the number onto the account (so the temporary ID phone number works, but my son is unreachable on his actual phone number). I called customer service around 2 weeks ago, and they said I would get a call back from engineering, but I have not received anything. How on earth can I resolve this issue without tech support being available? Any help appreciated -- it is my son’s birthday today and he’s not getting calls he expected due to this problem!

289911
J
Civilian
4 years ago
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