Replies posted by Viz57

1 Replies

N
Civilian
NoonooCivilian
asked in Community Archive

SIM card not arrived but got first bill

“In regards to already receiving a bill - As with most networks, we bill your monthly line rental in advance. This means that you pay for the inclusive services you receive for the month ahead.” This statement is redundant as it does not address the issue since the customer has NOT RECEIVED the service yet to be charged for it ahead. Effectively, ID mobile is charging for for the few days customer has not received the service yet. Shouldn’t bill start dates be from the date of activation of SIM? Why isn’t this being addressed after so many post here of users saying they haven’t received their SIM? Why does ID mobile set a bill start date before a SIM is, or could possibly be, available to use?

3
Will
iD Mobile Employee
4 years ago
Terms & Conditions
Why iD Mobile?