Replies posted by TimZ

12 Replies

T
Civilian
TimZCivilian
asked in Community Archive.

No mobile data roaming in France

Hi. Well. I’ve been calling iD all sorts of names. Then I just changed phone to an iPhone XS Max. And last week I was in France, Belgium, Luxembourg and it worked a dream. So there was something on my 7+ which stopped it working as they said...iD were unhelpful really, but right. Good luck! Tim

17
myxstorie
Civilian
4 years ago
A
Newbie
Apt147Newbie
asked in Community Archive.

Using ID mobile sim abroad

PS looks like the exchange is still on here if you search my handle.

2
T
Civilian
5 years ago
A
Newbie
Apt147Newbie
asked in Community Archive.

Using ID mobile sim abroad

Only suggestion I have is I’m afraid it’s either deep incompetence or deliberate. You can see my exchanges with iD on here if they haven’t been deleted. I’ve just spent over three weeks in France with no data as “I do not have a mobile data subscription”. A number of exchanges with friendly ppl who didn’t read my messages, and asked the same questions repeatedly. I am a power iPhone user, sent numerous screenshots and carrier settings such as APN options having been blocked by iD’s own settings for the iPhone. Then all went quiet when I suggested it was deliberate to avoid foreign carrier charges and I mentioned OFCOM...iD is cheap and works well in the U.K., but I will have to change supplier as I was really stuck without roaming, which U.K. carriers are obliged to supply at least for now. Hope you have better luck and prove me wrong about my suspicions

2
T
Civilian
5 years ago
T
Civilian
TimZCivilian
asked in Community Archive.

No mobile data roaming in France

PS I will be taking this up with OFCOM; sorry but until the disaster that is Brexit comes into force, carriers are obliged to treat EU countries as home countries. I have an unlocked and normal iPhone and this situation seems to me like deliberate delays plus questions already answered, to avoid having to sort out a roaming situation for what is I’m sure a minority of iD customers. At best this is an Apple carrier profile glitch caused by iD software, at worst an attempt to avoid foreign carrier roaming charges. In any case, unacceptable. Regards

17
myxstorie
Civilian
4 years ago
T
Civilian
TimZCivilian
asked in Community Archive.

No mobile data roaming in France

Thanks Phil. It’s been two weeks now and I think I’ve shown from the start I’m a competent user, giving information which has not been read and two working days wait for every reply. iD is great value but it’s a shame that correcting carrier errors takes soooooo long. Offering roaming services (which would be great if they worked) needs care over U.K. carrier settings forced by iD on the iPhone at least. My trip is nearly over and no data from the start. If iD wants to be a serious provider replies need to be quicker and better researched. Just my POV Thanks

17
myxstorie
Civilian
4 years ago
T
Civilian
TimZCivilian
asked in Community Archive.

No mobile data roaming in France

Hi Phil Thanks but I’d already tried this. Done it again to show screenshots.[img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/970c66d4-954a-479e-b05b-b48e7127e94a.png[/img][img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/6cb1ffd7-01e2-452d-a62e-811e79c9d647.png[/img][img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/9c65288f-9b9f-4e76-b6aa-583624c02078.png[/img]

17
myxstorie
Civilian
4 years ago
T
Civilian
TimZCivilian
asked in Community Archive.

No mobile data roaming in France

Maybe I could have a call with someone like yourself, not someone following a script like on the 7777 number, so this can be sorted out? Thanks

17
myxstorie
Civilian
4 years ago
T
Civilian
TimZCivilian
asked in Community Archive.

No mobile data roaming in France

In other words, it looks like it’s fixed by iD to a U.K. carrier profile (and data works perfectly in the U.K.) and is restricting my access to user settings for mobile data. In case I didn’t already say, I have reset Network Settings with no change (other than of course I lost all my WiFi settings and passwords), and I have access to calls and SMS

17
myxstorie
Civilian
4 years ago
T
Civilian
TimZCivilian
asked in Community Archive.

No mobile data roaming in France

Hi Mohammed. There are no Profile options in General:[img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/99ef3ca6-191d-49a7-9db3-b95d0de3be1d.png[/img] Regarding Mobile Data Options, this is all I get: [img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/2e62b9ab-48ac-42f2-a9ce-e6d3d2c283ee.png[/img] And nothing works, for example here is WhatsApp with WiFi off and Orange 3G showing: [img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/2724341e-d219-4f3b-a28e-db2df6c21f5f.png[/img] It seems to me there is something related to the iD carrier profile which prevents access to APN settings, and this profile ( see earlier screenshot of carrier details) stops me changing any settings to access French APs. One week and counting! Thanks Tim

17
myxstorie
Civilian
4 years ago
T
Civilian
TimZCivilian
asked in Community Archive.

No mobile data roaming in France

Sorry it came up three times but I couldn’t see how to delete the extra screenshots

17
myxstorie
Civilian
4 years ago
T
Civilian
TimZCivilian
asked in Community Archive.

No mobile data roaming in France

Screenshot without WiFi [img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/3ded8daf-d8c2-4dd0-b2a1-0ab9da0ef6c1.png[/img]

17
myxstorie
Civilian
4 years ago
T
Civilian
TimZCivilian
asked in Community Archive.

No mobile data roaming in France

T[img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/1cdf5261-42e4-4cf0-ab6b-fab6104f5d3d.png[/img] Thanks for the reply Mohammed. The answers to both points are in the original post. I’ve tried everything including restarting phone, removing and replacing sim, everything except factory reset of iPhone which I don’t want to do here. im not an expert but the carrier settings from id prevent APN settings changes. Please see screenshot. It’s been a week without data now and I really need to get this fixed thanks...

17
myxstorie
Civilian
4 years ago
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