Replies posted by paulpa

17 Replies

JBH1984
Civilian
JBH1984Civilian
asked in Community Archive

More than one ID account

[quote=Ryan]Hi [user=3221]paulpa[/user], Sorry for any confusion caused. We do allow 2 accounts per person, and ordering another one soon after the first one does not trigger an automatic rejection, it's more a case of assessing your situation and if you aren't accepted for the second account then we would recommend waiting 6 months before trying again. Ryan[/quote] Then it is very strange how both myself and my wife get rejected on second sim, yet go onto obtain them easily from other suppliers. I would suggest you look at your system, you are losing customers, not because of their credit rating, but because of your system checks. As for "it's more a case of assessing your situation" We did, we bought elsewhere!

11
Ryan
iD Mobile Employee
5 years ago
JBH1984
Civilian
JBH1984Civilian
asked in Community Archive

More than one ID account

[quote=Kevin]Hi [user=5535]JBH1984[/user] After initially purchasing a SIM. We would usually recommend waiting 6 months before we would allow for a second contract/ SIM to be taken out. We do apologise if the wording of the rejection email implied it was credit check related, this is something we have raised for investigation previously to get the wording of those automated emails changed. Regards, Kevin[/quote] I wish you guys would stick to one story. The message I received today "Hi there Paul, sorry to hear that your second credit check was declined, however, this wouldn't be an automatic failure as we do allow 2 accounts per customer." This is simply not true.

11
Ryan
iD Mobile Employee
5 years ago
JBH1984
Civilian
JBH1984Civilian
asked in Community Archive

More than one ID account

[quote=JBH1984][user=3221]paulpa[/user] I got same message! It is very confusing indeed... Is the credit check? Is it a 6 month period between contract application? Is it one SIM per household... For such good offers they have they don't make them very accessible... Certainly not sure what to believe x[/quote] I can be sure it is [b]not[/b] a [b]Failed credit check[/b]. It is clearly a policy they don't like sharing, i.e [b]one sim per user.[/b] Look around like I did, there are deals better for a tiny amount more, and you can have more than one sim per account. [b]you didn't meet the credit check criteria[/b] !! Really, a home owner with no mortgage scoring 984 out of 999 with experian does not meet your criteria?

11
Ryan
iD Mobile Employee
5 years ago
P
Civilian
paulpaCivilian
asked in Community Archive

Additional Sims

Successfully taken out two sims on one account from another provider tonight. Glad they have common sense. They will be getting 2 more bought tomorrow once I cancel my two sims with ID mobile. Really disappointing as I was happy with the service, and app.

19
P
Civilian
5 years ago
JBH1984
Civilian
JBH1984Civilian
asked in Community Archive

More than one ID account

Really? Then why did i get this yesterday! Sorry, but we are unable to process your order (xxxxxxxxxxx). Unfortunately [b]you didn't meet the credit check criteria[/b] required for the contract you requested. As we couldn't connect you on the contract you requested, no money/payment has been taken from your account at this point. It is clear after having same issue with my wife that [b]ID mobile does not allow more than one sim[/b] [b]per customer[/b]. [b]Please make this clear[/b] on your site as i have 5 members in my family! I will be cancelling my wife's and my sim and taking my business elsewhere. Totally ridiculous policy, especially sending emails to people making them think their credit score was the issue. Just tell them you don't want any additional business from them, that is easier understood.

11
Ryan
iD Mobile Employee
5 years ago
P
Civilian
paulpaCivilian
asked in Community Archive

Additional Sims

No tried two different emails for both myself and wife.( 2 emails of hers and 2 of mine) Will have to look at other companies now who will pass us both on credit checks. Tried the sales team, but that was totally pointless. I was only after the 1 month sim only deals at £3.99 for my kids. Crazy!

19
P
Civilian
5 years ago
P
Civilian
paulpaCivilian
asked in Community Archive

Additional Sims

So as proof the ID mobile sim credit check is flawed. Yesterday my Wife signed up to get a £3.99 sim and passed credit checks. Today despite the two sim policy, she applied for another and was declined. ID Mobile sort your crazy credit check policy out, you have just lost 5 sales from one family, from two people with good credit scores and history!!!

19
P
Civilian
5 years ago
P
Civilian
paulpaCivilian
asked in Community Archive

Additional Sims

Shame it would have to go that way, really it needs some human intervention and common sense applied to the vetting process. Oh yeah you have been turned down, but i see you already have an account, paid on time via direct debit, ok lets override the computer and put my sales script down for 5 minutes while we do it!

19
P
Civilian
5 years ago
P
Civilian
paulpaCivilian
asked in Community Archive

Additional Sims

ID if you are reading this, just take a years payment upfront, cap all overspend to zero, then you have no risk on that account! Call it the "sim package that gets around our useless vetting system"!

19
P
Civilian
5 years ago
P
Civilian
paulpaCivilian
asked in Community Archive

Additional Sims

[b]No factors to improve.[/b] AND You don't have any court judgements, bankruptcies or Individual Voluntary Arrangements You have no accounts in default or repossession You've been on the electoral roll at your current address for a long time You've made very few applications for credit in the past year You have held at least one of your accounts for several years Very few/none of your accounts have overdue payments Your largest credit card limit is relatively high You have stayed within your credit card limit in the past year You're using a small amount of your total credit card limit (below 50%) [b]Actually NIL[/b] Your current Telecoms balance is relatively low [img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/4cae4640-1da0-4a94-86db-3fa409fad6b1.jpg[/img]

19
P
Civilian
5 years ago
P
Civilian
paulpaCivilian
asked in Community Archive

Additional Sims

Not much good if someone like me fails a credit check on ID mobile system though. That should be looked into by the company. I have already got an account with them, how can it then turn me down?

19
P
Civilian
5 years ago
P
Civilian
paulpaCivilian
asked in Community Archive

Additional Sims

So I obtained a copy of my credit report, and surprise nothing on there to warrant any refusal by ID Mobile. You have successfully turned down a mobile sim package to an existing customer in good credit rating. Great way to run a business. ID Mobile can't even say why!!! A 1 month contract at £3.99 refused, laughable really that anyone can be turned down on that, worse still the company don't even know why! So from potentially having 5 contracts with me, it now has just the one (that passed its credit check 2 months ago). Even that is likely to end now, I will look at family packages elsewhere. As for your telephone sales line, well really, a sales line??

19
P
Civilian
5 years ago
P
Civilian
paulpaCivilian
asked in Community Archive

Additional Sims

So not ideal when you have a family of 5 and want more sims

19
P
Civilian
5 years ago
P
Civilian
paulpaCivilian
asked in Community Archive

Additional Sims

Strange got regected yet my credit rating is 984 out of 999 home owner no mortgage no credit card debt and passed on last one I bought several months back ludicrous on a £3.99 sim card have never been turned down on anything in my life

19
P
Civilian
5 years ago
P
Civilian
paulpaCivilian
asked in Community Archive

Additional Sims

I have ordered one in my name (so have two in my name) but seperate emails, same bank accounts, one in my wifes, so her email and her bank account. Hopefully that should go through then.

19
P
Civilian
5 years ago
P
Civilian
paulpaCivilian
asked in Community Archive

Additional Sims

so if i use another email address, can i use same bank account for DD?

19
P
Civilian
5 years ago
P
Civilian
paulpaCivilian
asked in Community Archive

Wifi Calling

I am using sim in a honor 7 phone, see no error messages though

3
Ryan
iD Mobile Employee
5 years ago
Terms & Conditions
Why iD Mobile?