Replies posted by EdH

5 Replies

Gregor
Newbie
GregorNewbie
posted in Community Archive

My ideas

Hey [user=4402]Hikari[/user], Really useful to see that you have found the platform intuitive so far. It’s interesting to hear that you tend to use the ‘Menu’ in the top right corner. Do you use this to filter between recently active, active since last visit, and unanswered questions? Or between the actual sub forum categories? I'm constantly looking at user journeys in this sense to evaluate how useful our current sub forums are. Search has gone through several updates over the last couple of months to improve relevance of the results so that is good to hear. A solved only filter wasn’t on our radar for search, however ‘solved’ questions were moved much higher in the list of priorities within the search algorithm. On the dedicated app front, I completely agree with your suggestions. The current integration with our app works if you are just looking to post a question, but for heroes like yourself, it’s much more difficult to browse and help others, whilst being limited by th

6
Gregor
Newbie
5 years ago
Gregor
Newbie
GregorNewbie
posted in Community Archive

My ideas

Hey Hikari, Some really good suggestions here - happy to see you using this sub forum to share your ideas. With regards to your background of using communities, how do you think your experience with this community has compared? As we further try to enhance our customer experience it's interesting to get your thoughts on the platform as a whole, and how you've learnt to use it? For example, do you operate on mobile or desktop? How do you find customer questions you would like to respond on? Whats your thoughts on search functionality? Do you use our email notifications? Etc. Etc. As [url=https://community.idmobile.co.uk/members/Mohammed-68]@Mohammed[/url] mentioned, I've been a lot closer to the community engagement piece, working on how to reward our heroes for all their great work! The challenge I face is that we want to reward our heroes, but we don’t want people to become heroes just to try and get something for free, we want people who are genuinely interested in iD

6
Gregor
Newbie
5 years ago
Gregor
Newbie
GregorNewbie
posted in Community Archive

Lets be friends

Hey there Hikari, Really great to see you actively using this new hideout! I'm Ed, the Community Manager for iD. I've been with the company for 18 months, with 6 months specifically focusing on the community. I've been looking at ways to not only improve the number of people utilising the community, but also improving the experience of those users; whether it be their first time to the site, or those that are much more familiar with it. In terms of mobiles, unfortunately I'm that customer who dislikes change! Been with iPhone since the very beginning, and don't see that changing any time soon. Keep up the good work, Thanks!

20
Gregor
Newbie
4 years ago
daniiiiiv
Newbie
daniiiiivNewbie
posted in Community Archive

How you can make an answer better

Really helpful post [user=6154]daniiiiiv[/user]! We've moved this post to the 'Ask a Question' sub-forum, and pinned it to the header of the forum. We're hoping this will give it the best opportunity to be read before users go to post a new question. Keep up the good work! [img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/89b97f5e-a94a-4319-99b3-cdd835bb6fab.gif[/img]

10
terrywebbs
Newbie
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

We’ve got our first iD Community Superhero!

Great effort - keep up the good work [user=4391]terrywebbs[/user] ! [img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/a1e90ea5-3294-4de8-a295-0d018ba193d7.gif[/img]

24
Kevin
Newbie
3 years ago
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