Replies posted by ChrisB

7 Replies

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Civilian
paulwilmanCivilian
posted in Community Archive

Iphone XS on ID

Hi Paul i have the same issue and am really not happy with the responses. Received the below email at 1801 We're happy to see that you seem to be up and running and using your iD SIM, so you can ignore these emails and carry on enjoying your new phone. Well I’ll it’s still not working and neither is chat Chris

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Civilian
5 years ago
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paulwilmanCivilian
posted in Community Archive

Iphone XS on ID

At least they have offered something and another sim, I am on my third and they have offered nothing except to ‘enjoy my new phone’ that does not work! i can feel more wasted time happening tomorrow

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Civilian
5 years ago
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Civilian
paulwilmanCivilian
posted in Community Archive

Iphone XS on ID

Rang them this morning. They have promised a call back from a manager later today. as my wife has same phone and upgraded on same ID network on the same day and it works fine with the original sim it makes you wonder why it’s taking so long.!! I have registered a complaint and expect an answer or I will be cancelling and going elsewhere.

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Civilian
5 years ago
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paulwilmanCivilian
posted in Community Archive

Iphone XS on ID

Hi Phil dont do social so please arrange the new sim avsap. I think 5 days without a phone is more than enough. I am disappointed that I still have to do the chasing when the issue is so well known and you have all my contract details. Chris

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Civilian
5 years ago
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Civilian
paulwilmanCivilian
posted in Community Archive

Iphone XS on ID

Well as expected the manager or anyone else failed to call me back by 2000 as promised and of course they are now closed. I will be chasing yet again tomorrow and expect resolution of the issue and compensation - and I agree vouchers are not acceptable. It it is such a shame as I have been with them for a year on sim only and it’s been great. The whole pleasure of having a new (and very expensive) phone has been taken away by ID and their handling of the issue.

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Civilian
5 years ago
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Civilian
paulwilmanCivilian
posted in Community Archive

Iphone XS on ID

HI Phil as the issue has been logged and contact made daily since the 22nd WHEN will the forth new sim arrive so i can actually use by phone after six days without today??? Chris

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Civilian
5 years ago
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Civilian
paulwilmanCivilian
posted in Community Archive

Iphone XS on ID

Yes I got the new sim by couriers Thursday and asked for it to be activated. Still not working and no response to emails and the one chat I got to work was cut off at 1945 last night before I got a full answer. As usual I can’t get on it today. Have seen the post about the issue but no answers. Guess it it looks like the only option is to terminate the contract and go elsewhere. Really not happy with the situation at all.....

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Civilian
5 years ago
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