Replies posted by newagetraveller

7 Replies

iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive

iD Mobile app now available

Is there a problem with your website? I can’t log in to my account using that route either!

9634
Chloe
iD Mobile Employee
4 years ago
N
Civilian
newagetravellerCivilian
asked in Community Archive

iD Mobile app not working.

I've ported my number to another provider so there's no point in continuing with this. Thanks, anyway, for your input Ryan.:thumbsup:

10
Mohammed
iD Mobile Employee
5 years ago
N
Civilian
newagetravellerCivilian
asked in Community Archive

iD Mobile app not working.

Re speeds - I have checked using a "SMARTY" sim, they use the Three nework too. I would assume in my location it is the same mast. The network notification for them is "H" and, using the same phone, the download speed is 17.6Mb/s, upload is 1.53Mb/s. Yes, the same message using wifi.

10
Mohammed
iD Mobile Employee
5 years ago
N
Civilian
newagetravellerCivilian
asked in Community Archive

iD Mobile app not working.

However, for information, this is what I get when trying to log in. Selecting O.K. brings up a further screen to the effect that it might be possible to log in by switching user. Any possible solution could help someone else with the same problem. The screenshot was taken last night. [img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/6d8d2e5f-55da-4900-8f95-3f60b9110440.png[/img]

10
Mohammed
iD Mobile Employee
5 years ago
N
Civilian
newagetravellerCivilian
asked in Community Archive

iD Mobile app not working.

Thanks again Ryan. I've received the sim from new provider and will be porting my number to them. However, as an added incentive to move, this is the 4G download performance I regularly receive which really is poor!:rolling_eyes:Upload is 0.5Mb/s! [img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/cbd167c3-1bf4-424e-9b4d-669a8eda1651.jpg[/img]

10
Mohammed
iD Mobile Employee
5 years ago
N
Civilian
newagetravellerCivilian
asked in Community Archive

iD Mobile app not working.

Thanks for the belated reply Ryan. It's a Motorola G6 Plus running on Android 8.1. It was working fine up to when I originally posted. I would have persevered but after experiencing the so-called offshore C.S. or lack of it, I have obtained a PAC and will be moving, after only a month with iDMobile, to another provider in a few days time, after I receive their SIM.

10
Mohammed
iD Mobile Employee
5 years ago
N
Civilian
newagetravellerCivilian
asked in Community Archive

iD Mobile app not working.

Oh well. looks as though there is no help available. I phoned CS but they were useless. Blamed me for using an old version of Android. Even after explaining I was using 8.1 that made no difference to their attitude.:rolling_eyes: Thankfully a 30 day contract. Goodbye iDMobile. Off to a provider who has some constructive help and better customer service!

10
Mohammed
iD Mobile Employee
5 years ago
Terms & Conditions
Why iD Mobile?