Replies posted by gaultd

7 Replies

G
Newbie
gaultdNewbie
asked in Coverage & Network.

Person who called or I'm calling can't hear me

Yes of course I tried the sim in another phone.It was definitely a network issue. However, that was about 9 months ago and the problem seems to have gone away now.

38
Tom
iD Mobile Employee
1 year ago
G
Newbie
gaultdNewbie
asked in Coverage & Network.

Person who called or I'm calling can't hear me

Michelle thanks for your reply. The problems I experienced did not seem to be location based in that they occurred when I was at home and away from home. It seemed to be quite random in that the person at the other end of the call could not hear me at all. Thought there was no one there and hung up.Usually on the second or third attempt the call worked.I haven't experienced this problem in the last week or so, so I'm hopeful it has resolved itself. 

38
Tom
iD Mobile Employee
1 year ago
G
Newbie
gaultdNewbie
asked in Coverage & Network.

Person who called or I'm calling can't hear me

Thank you Will for your response.As you can see from this thread I first raised the issue 11 days ago and had been experiencing the problem for at least a week at that time. Let's call it two weeks although it's more.First question is, have the engineers been working on the local masts for two weeks?Second question is, how come it's taken 11 days to tell me this work could be the problem?

38
Tom
iD Mobile Employee
1 year ago
G
Newbie
gaultdNewbie
asked in Coverage & Network.

Person who called or I'm calling can't hear me

My postcode is BT15 5HE.I don't have another handset to try the SIM in.It's worked in this phone for 3 years and the phone has not been dropped or damaged in any way

38
Tom
iD Mobile Employee
1 year ago
G
Newbie
gaultdNewbie
asked in Coverage & Network.

Person who called or I'm calling can't hear me

I can't be a hundred percent sure if I've experienced the problem more than two miles from home. I think I have but can't be certain.

38
Tom
iD Mobile Employee
1 year ago
G
Newbie
gaultdNewbie
asked in Coverage & Network.

Person who called or I'm calling can't hear me

Sofia, no one seems to be answering this.I've only had one reply asking me did it only happen with a specific caller. Must think I'm brainless. I have answered and said no, it happens to majority of my calls with many different callers regardless of who initiates the call, me or the other person. Even if the other party is on a land line! 

38
Tom
iD Mobile Employee
1 year ago
G
Newbie
gaultdNewbie
asked in Coverage & Network.

Person who called or I'm calling can't hear me

It's not a specific person, it happens with all calls.It's very annoying as sometimes if I'm receiving a call and the caller doesn't hear me they hang up and don't call back. If the number is withheld I can't call them back.Of course the problem occurs when I initiate the call also.I have called 7777 from my mobile and hear the automated message.

38
Tom
iD Mobile Employee
1 year ago
Terms & Conditions