Replies posted by neil.pattison1981

3 Replies

N
Civilian
neil.pattison1981Civilian
asked in Community Archive

Wanting to make a complaint but Live Chat is always unavailable

Hello. Can anyone let me know how long it usually takes for someone to reply to a question? Many Thanks

4
Michelle
iD Mobile Employee
3 years ago
N
Civilian
neil.pattison1981Civilian
asked in Community Archive

How do I make a complaint that will be responded to?

I recently upgraded my handset with yourselves after years of being a loyal customer. Then the customer service disaster started that has ended with me cancelling my contract. The people on your “live chat” team have no empathy whatsoever or willingness to try and help out. And now that I’m trying to make a complaint the “live chat” is constantly unavailable and I was unable to register for this community platform with the email address that was registered with ID. Could be a coincidence but I’m not too sure anymore.It started with me placing an order for an upgrade. When the confirmation came through it was a different colour handset than what I believed I ordered. This could have been an error on my part if I had clicked the screen accidentally, but I don’t believe I did. As I noticed it straight away I contacted you straight away via Live Chat. On the fourth attempt (the first three inexplicably got disconnected) I managed to speak to someone called Wendy who eventually got the orde

7
Kevin
Newbie
3 years ago
N
Civilian
neil.pattison1981Civilian
asked in Community Archive

How do I make a complaint that will be responded to?

My handset has now been with you a week, according to the tracking number used by Royal mail, but I’m yet to receive any type of contact 

7
Kevin
Newbie
3 years ago
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Why iD Mobile?