Replies posted by ravenmiss

10 Replies

ravenmiss
Civilian
ravenmissCivilian
asked in Community Archive

iPhone XR

Thank you for your professional reply Kevin.

22
Kash
iD Mobile Employee
5 years ago
ravenmiss
Civilian
ravenmissCivilian
asked in Community Archive

iPhone XR

[quote=Ryan]We have been as transparent as possible with this issue since we found out, and you can find our official community post regarding this situation [url=https://community.idmobile.co.uk/id-news-and-service-updates-16/iphone-xs-and-xs-max-on-id-mobile-29072/index1.html][b]here[/b][/url]. Ryan[/quote] Yet this wasn't signposted to new members and I assume it still isn't? All you have to do is add a link to this [b]major[/b] issue in welcome emails. Not all new members or those getting a new phone would think so scour a community forum to check for possible problems that a company may be having.

22
Kash
iD Mobile Employee
5 years ago
ravenmiss
Civilian
ravenmissCivilian
asked in Community Archive

iPhone XR

[quote=Sara]Hi Ryan, I have the same issue described above. I received my new SIM today but there are no instructions on how to activate it. I have never seen any message in your live chat system other than “all our operators are currently busy” and I can’t call as I have been with out a working phone for three days now. Please help me to get the new SIM activated. Also, it is a disgrace that your not being more transparent about this issue as a company. Sara[/quote] As above, you can contact them on Facebook or Twitter as well and they'll do it for you or you can hang around waiting for a LiveChat op to be available or I guess you can ring them as well etc.. The transparency is disgraceful tbh. They KNOW this is an issue yet they only thought to tell existing customers, new ones have to go through this mess. It's not made a good impression on me and I'm glad I only have a 30-day contract as I'll probably be leaving.

22
Kash
iD Mobile Employee
5 years ago
ravenmiss
Civilian
ravenmissCivilian
asked in Community Archive

iPhone XR

No problem. I got told I'd be compensated for the time I couldn't use my phone. This wasn't offered to me. How do I claim this? Can you arrange it for me Ryan?

22
Kash
iD Mobile Employee
5 years ago
ravenmiss
Civilian
ravenmissCivilian
asked in Community Archive

iPhone XR

I got my sim today, activated it via LiveChat and all is fine. Did you contact iDMobile to activate the sim card? Contrary to the above employee it [b]does[/b] have to be activated. It won't work straight "once it arrives". I have been told also that a mass email was sent out to all customers about this problem. But that was at the end of Sept. I joined iDMobile after then and it seems they are failing to tell new customers.

22
Kash
iD Mobile Employee
5 years ago
ravenmiss
Civilian
ravenmissCivilian
asked in Community Archive

iPhone XR

[quote=Ryan] The new SIM card that we have sent you will work with your phone once it arrives. Ryan[/quote] I thought I had to activate it??

22
Kash
iD Mobile Employee
5 years ago
ravenmiss
Civilian
ravenmissCivilian
asked in Community Archive

iPhone XR

Omg it seems like they have known about this for a while now! https://community.idmobile.co.uk/ios-27/iphone-xs-on-id-29056 https://community.idmobile.co.uk/ios-27/most-disgraceful-network-and-customer-services-29061 Disgraceful.

22
Kash
iD Mobile Employee
5 years ago
ravenmiss
Civilian
ravenmissCivilian
asked in Community Archive

iPhone XR

Thanks Sharra. That's really frustrating...why haven't IDMobile been proactively warning people about this?? That's awful. For some reason Kevin has sent this information to me privately via PM, not sure why it wasn't posted here: "[b]Kevin 3[i]3 minutes ago[/i][/b] [b][i]Just to follow up too (from your iPhone XR SIM topic).[/i][/b] [b][i]If you reach out to our Social Media Team through Facebook or Twitter here:[/i][/b] [url=http://facebook.com/idmobileuk/][b][i]http://facebook.com/idmobileuk/[/i][/b][/url] [url=http://twitter.com/id_mobile_uk][b][i]http://twitter.com/id_mobile_uk[/i][/b][/url] [b][i]They'll be able to quickly get that activated for you once it arrives."[/i][/b] I don't know why an employee wouldn't share this on my thread but there you go. The LiveChat operative said: [b][i]"Isaiah:[/i][/b][i] I am just organizing a new sim sent to your addresss.[/i] [b][i]Ravenmiss:[/i][/b][i] Thanks[/i] [b][i]Isaiah:[/i][/b][i] You would need to contact u

22
Kash
iD Mobile Employee
5 years ago
ravenmiss
Civilian
ravenmissCivilian
asked in Community Archive

iPhone XR

Hi Sharra! I'm so sorry you have the same problem. I've tried to see if similar has happened elsewhere but can't find any info. I wonder if it's limited to IDMobile?? That's awful that CPW messed you around! I was told by LiveChat that I need to wait for my sim (or could have got it sent to CPW for £5) and then I had to activate it with IDMobile. I asked if this could be done via LiveChat and he said "yes please" so I assume that means once you have it you have to then "activate" it. Seems very messy. I'm just trying to work out why this is happening because it all seems very odd to me.

22
Kash
iD Mobile Employee
5 years ago
ravenmiss
Civilian
ravenmissCivilian
asked in Community Archive

iPhone XR

Hi Kevin, thanks for that. I'm just curious as to the exact difference. Does the sim have a name other than "special sim". I'm always up for learning about new technology but my Google-fu has failed me and I can't find out what the actual difference is. Is it limited to iPhones? Because I'm on IDMobile or another reason? I'm sure it will be here soon. I'm not in any mad rush to use the new iPhone :) Edit: I see now that you said "iPhone specific" so I'm going to assume it's iPhone related?

22
Kash
iD Mobile Employee
5 years ago
Terms & Conditions
Why iD Mobile?