Replies posted by Mohsin

2162 Replies

I
Civilian
imdangerfieldCivilian
asked in Community Archive

sim card not arrived

Hi @imdangerfield Sorry to hear you have still not recieved your sim card. You can speak to our iD Mobile team on Facebook and Twitter for a response sooner. They are available from 8 AM to 8 PM Monday to Friday and 9 AM to 5.30 PM on weekend.Facebook - https://www.facebook.com/idmobileuk/Twitter - https://twitter.com/id_mobile_uk?lang=en If you are unable to get through to anyone here, please let us know and we will send you a Private Message to look into this. -Mohsin

2
Mohsin
iD Mobile Employee
2 years ago
Natasha Irvine
Newbie
Natasha IrvineNewbie
asked in Community Archive

only id sim not working

Hi @Natasha Irvine What network were the other 2 sims you tried? Also, have you tried testing the iD sims in a different phone to see if it works? -Mohsin

11
Kash
iD Mobile Employee
2 years ago
N
Civilian
NikiokaneCivilian
posted in Community Archive

PAC form issues with Surname

Hi @Nikiokane Did you manage to get this resolved through our Live Chat service? -Mohsin

7
Mohammed
iD Mobile Employee
1 year ago
R
Newbie
Rowy0Newbie
posted in Community Archive

poor phone signal

Hi @Rowy0 We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. -Mohsin

10
Mohsin
iD Mobile Employee
2 years ago
M
Civilian
mcl0udCivilian
asked in Community Archive

Sim only switch

Hi @Roy Rothwell You are more than welcome to visit your local Currys Branch so they can look into this. If you are still having issues, feel free to message us here. -Mohsin

15
Mohsin
iD Mobile Employee
2 years ago
Winsue
Civilian
WinsueCivilian
asked in Community Archive

Passcodes

Hi @Winsue We are sorry to hear this. We will send you a Private Message now so we can look into this further with our Tech Team. Alternatively, you can speak to our iD Mobile team on Facebook and Twitter for a response sooner. They are available from 8 AM to 8 PM Monday to Friday and 9 AM to 5.30 PM on weekend. Facebook - https://www.facebook.com/idmobileuk/Twitter - https://twitter.com/id_mobile_uk?lang=en -Mohsin

1
Mohsin
iD Mobile Employee
2 years ago
R
Civilian
rossmaleCivilian
asked in Community Archive

poco f3 5G

Hi @Daniel Philpott Have you ensure that the preferred network type is selected as 5G in the settings?-Mohsin

10
Kash
iD Mobile Employee
2 years ago
R
Civilian
Roger 68Civilian
asked in Community Archive

Unhappy with OTP issue since moving to ID Mobile

Hi @Roger 68 We are sorry to hear this. We will send you a Private Message now so we can escalate this with our Tech Team. Alterntively, you can speak to our iD Mobile team on Facebook and Twitter for a response sooner. They are available from 8 AM to 8 PM Monday to Friday and 9 AM to 5.30 PM on weekend.Facebook - https://www.facebook.com/idmobileuk/Twitter - https://twitter.com/id_mobile_uk?lang=en -Mohsin

2
R
Civilian
2 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Help with your SIM.

How do I get a PUK code to unblock my SIM?F.A.Q.

Hi @Adeel Ghias We will send you a Private Message now to help with this. Alterntively, you can speak to our iD Mobile team on Facebook and Twitter for a response sooner. They are available from 8 AM to 8 PM Monday to Friday and 9 AM to 5.30 PM on weekend.Facebook - https://www.facebook.com/idmobileuk/Twitter - https://twitter.com/id_mobile_uk?lang=en -Mohsin

1636334
Kash
iD Mobile Employee
2 months ago
Oakley Cooper
Civilian
Oakley CooperCivilian
asked in Community Archive

why am i not recievibg my 8 digit code via text?

Hi @Oakley Cooper  We are sorry to hear you are having issues with receiving the 8 digit code when registering on the iD Mobile App. Did you manage to speak to our team on Facebook or Twitter to get this resolved? Or are you still having this issue? -Mohsin

2
Mohsin
iD Mobile Employee
2 years ago
E
Newbie
evolviNewbie
asked in Community Archive

5G Upgrade

Hi @evolvi We would advise using the new sim card as this would be 5G supported and your previous sim may not work with 5G services. -Mohsin

3
Kash
iD Mobile Employee
2 years ago
S
Newbie
Stephen CooperNewbie
posted in Community Archive

Porting issue

Hi @Stephen Cooper Are you still having issues with your number not being Ported over?-Mohsin

4
Kash
iD Mobile Employee
2 years ago
J
Civilian
joethhCivilian
asked in Community Archive

Does the Pixel 6 on a contract with ID come with an unlockable bootloader?

Hi @joethh I have just checked this on the Grapheneos website and can confirm they do not support this yet on the Google Pixel 6.  -Mohsin

4
F
Civilian
2 years ago
M
Newbie
mjmj2392Newbie
asked in Community Archive

one month extra bill payment

Hi @mjmj2392 We are sorry to hear this. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.  To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. -Mohsin

1
Mohsin
iD Mobile Employee
2 years ago
A
Civilian
Arieta GuriCivilian
asked in Community Archive

Sim contract no confirmation recieved and no sim card

Hi @Arieta Guri We are sorry to hear you have not recieved your Sim card as of yet. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. -Mohsin

1
Mohsin
iD Mobile Employee
2 years ago
L
Civilian
lynthorpeCivilian
posted in Community Archive

OFCOM complaint - PAC Code provision

Hi @lynthorpe I can see we are speaking to you in Private Message already. I have messaged you there regarding the PAC issue you are having and we will assist with providing you with one through Private Message. -Mohsin

2
WelshPaul
Legend
2 years ago
H
Civilian
hcolumbCivilian
asked in Community Archive

Porting my number

Hi @hcolumb If you are looking to keep the same iD Number then it is always best to Upgrade. We can not port an existing iD Mobile number to a new one as we do not support internal migrations. You can Upgrade your sim only contract through the ID App by selecting Plan change or Upgrades. Are you looking to cancel the new contract you took out with iD Mobile so you can Upgrade instead?You can speak to our iD Mobile team on Facebook and Twitter for a response sooner. Just send them a message on the page below. They are available from 8 AM to 8 PM Monday to Friday and 9 AM to 5.30 PM on weekend.Facebook - https://www.facebook.com/idmobileuk/Twitter - https://twitter.com/id_mobile_uk?lang=en -Mohsin 

1
Mohsin
iD Mobile Employee
2 years ago
E
Newbie
EdededNewbie
asked in Community Archive

Start 30 day rolling plan without direct debit

Hi @Ededed I think it would be best for you to check out our Pay as You go Sim deals below:https://www.idmobile.co.uk/shop/plans/pay-as-you-go/sim-only This will work on a Month by Month basis and you are not tied to a 12/24 month contract.  -Mohsin

3
WelshPaul
Legend
2 years ago
E
Civilian
EccyEccyEccyCivilian
asked in Community Archive

cancelled Sim the day it arrived.

Hi @EccyEccyEccy We are sorry to hear this. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. -Mohsin

1
Mohsin
iD Mobile Employee
2 years ago
F
Newbie
fraz03Newbie
asked in Community Archive

Using Allowances in Gran Canaria

Hi @fraz03 As Grand Canaria is considered to be part of Spain. You can use your Data, Text and Minutes whilst there as Spain is one of the Band 1 zones. Please see link below for more info:https://www.idmobile.co.uk/help-and-advice/eu-roaming -Mohsin

1
Mohsin
iD Mobile Employee
2 years ago
E
Civilian
EllamcgertyCivilian
asked in Community Archive

Upgrade - better deal via Uswitch

Hi @Ellamcgerty We can see you have sent us a Private Message regarding this, we have responded to your message now.-Mohsin

2
Mohsin
iD Mobile Employee
2 years ago
C
Civilian
coffieldCivilian
asked in Community Archive

Help With Transaction Number

Hi @coffield Did you manage to get your transaction number from your email confrimation? If not, you can speak to our iD Mobile team on Facebook and Twitter and they will be able to provide this to you. They are available from 8 AM to 8 PM Monday to Friday and 9 AM to 5.30 PM on weekend.Facebook - https://www.facebook.com/idmobileuk/Twitter - https://twitter.com/id_mobile_uk?lang=en -Mohsin

2
Mohsin
iD Mobile Employee
2 years ago
R
Civilian
richyboy1980Civilian
asked in Community Archive

Need help regarding submitting a PAC

Hi @richyboy1980 Are you still having issues with submitting your PAC code?-Mohsin

4
Will
iD Mobile Employee
2 years ago
A
Civilian
Andrew_SCivilian
asked in Community Archive

Old number still showing after PAC code used

Hi @Andrew_S Please can you try the steps advised by @andewhite in the last message. If you are still having issues with your phone showing the new iD number and it is affecting calls and texts, please let us know.-Mohsin

7
Mohsin
iD Mobile Employee
2 years ago
S
Civilian
sparky2121Civilian
asked in Community Archive

Can't connect to a network while in USA

Hi @sparky2121 You should be able to find the APN settings by doing the following: From the Home screen, swipe up twice to view your apps. Tap Settings > Network & internet > Mobile network. Tap Advanced > Access Point Names.Once your here, ensure the following APNs are showing: Name iD APN id Username <leave blank> Password <leave blank>     MMSC http://mms.um.idmobile.co.uk:10021/mmsc MMS Proxy mms.idmobile.co.uk MMS APN Username <leave blank> MMS APN Password <leave blank> MMS Port 8799       * anything with <leave blank> should be left blank

10
S
Civilian
2 years ago
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