Replies posted by shadowfixer

2 Replies

Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Community Archive.

*Updated 10:15 pm* - Customer Notice: Important info about iD Mobile's servicesNews

Hi there, I would just like to buy an add on for my son contract.The app doesnt work, you cant log in to the website, presumably after 48 hours of trying to fix the issue all the engineers have gone home to sleep. Is it too early to start talking about compensation?Just a thought, next time you are going to do some major upgrades (or anything that involves taking the service off line) how about a nice email a few days before explaining this, that way your customers might be able to plan.  I spoke to the twitter team yesterday when i was unable to log in (maybe a pinned tweet would have helped?  (I dont want to Save up to £128 on selected #Samsung phones at @iD Mobile Mobile, including the #GalaxyS20FE!) i would prefer to know what is going on!  They pointed me here, so at least i can see what little progress is being made….

1039460
Will
iD Mobile Employee
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Community Archive.

*Updated 10:15 pm* - Customer Notice: Important info about iD Mobile's servicesNews

Any updates?  Its 3 hours since the last one, trying to buy some data for my son who is out of data…. ThxShad

1039460
Will
iD Mobile Employee
2 years ago
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