Replies posted by Hgriffin90

11 Replies

KieranC
iD Mobile Employee
KieranCiD Mobile Employee
posted in Community Archive.

Customer Notice: The iD Mobile app and My Account online is now available

Hi @Hgriffin90, We are currently experiencing porting delays, so your port is likely affected by this. PAC codes last for 30-days and providing your old network hasn’t put in place a cancellation, you should not lost the number. We would advise you to speak to your previous network in order to ask them for a new code if this is not resolved once that code expires. Ryan  When is this likely to be resolved Ryan?  I requested my PAC code a good few weeks before ordering my new phone as in previous cases it usually takes one day to change over so I believed 2 weeks was ample time. Do you have a date of when this is likely to be resolved?  Thanks, Hayley   

34
Will
iD Mobile Employee
2 years ago
KieranC
iD Mobile Employee
KieranCiD Mobile Employee
posted in Community Archive.

Customer Notice: The iD Mobile app and My Account online is now available

I am really beginning to worry about the fact my number has not transferred yet and it was a week ago today that I received my phone.  My PAC code is due to run out in 3 days time I NEED the number transfer to happen before then.  Can someone PLEASE help make this happen?! Or at least tell me if this is possible? Losing a life long phone number will be devastating?  Thank-you, Hayley  

34
Will
iD Mobile Employee
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Community Archive.

*Updated 10:15 pm* - Customer Notice: Important info about iD Mobile's servicesNews

Well I've just managed to sign up and log in as a new customer (perfect timing!) so it must be improving. Do I dare submit a PAC to get my old number ported though.... Hi just wondering if you managed to put you pac code through as it wont work for me. Try now Geoff, mine just worked!! 

1039460
Will
iD Mobile Employee
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Community Archive.

*Updated 10:15 pm* - Customer Notice: Important info about iD Mobile's servicesNews

Been trying all day to set up my new sim and not getting anywhere very stressful when you have a under one to support and to make sure you have a phone 24/7 in case of emergency  I've just managed to submit my PAC code for my number transfer after two days of trying, it may be working now x

1039460
Will
iD Mobile Employee
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Community Archive.

*Updated 10:15 pm* - Customer Notice: Important info about iD Mobile's servicesNews

Hi - I too cannot submit the PAC form.  If it’s because I haven’t registered an account yet I can’t do this either as I’m not receiving any SMS for Resend Security Code to enable me to create my account…….. Andy I just got mine to work!! 

1039460
Will
iD Mobile Employee
2 years ago
Carlos Thomas
Civilian
Carlos ThomasCivilian
asked in Community Archive.

Issues switching to ID (via Carphone Warehouse)

Thanks for the generic response @Will , but I’m confused. Are your technical issues with the app also responsible for my inability to even register my new phone with your service? I appreciate that you’re having issues porting numbers across. But I’ve not even been assigned an ID mobile number or a transaction number. Or even been given a welcome email! Some new customer on-boarding process this... Try now, I've just got mine to go through after 2 days of trying!! 

16
Ryan
iD Mobile Employee
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Community Archive.

*Updated 10:15 pm* - Customer Notice: Important info about iD Mobile's servicesNews

I can confirm that I have just successfully submitted my PAC code!!! Let's hope it's worth the wait!! Thank you for working hard to resolve this! Appreciate it can't be easy! 

1039460
Will
iD Mobile Employee
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Community Archive.

*Updated 10:15 pm* - Customer Notice: Important info about iD Mobile's servicesNews

Can someone please tell me why the information entered for the PAC transfer keeps coming back as the information is incorrect? Will this issue be resolved anytime soon?

1039460
Will
iD Mobile Employee
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Community Archive.

*Updated 10:15 pm* - Customer Notice: Important info about iD Mobile's servicesNews

Hi @Hgriffin90 , Can you please submit the form now and let me know how you get on? It should be successful. Thanks, Kieran Hello Kieran, still have the same message saying there is an issue with the information I have provided. 

1039460
Will
iD Mobile Employee
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Community Archive.

*Updated 10:15 pm* - Customer Notice: Important info about iD Mobile's servicesNews

Hello, I am still having difficulty transferring my number across with PAC online form. It keeps telling me the details I have entered are incorrect. I have interviews coming up with the fire brigade who currently can not get hold of me and I can not access my NHS app for covid passes on my new device because it wants to send an access pin to my old number. Please can you let me know when this is likely to be working again?Many Thanks, Hayley   

1039460
Will
iD Mobile Employee
2 years ago
G
Civilian
gutopaCivilian
asked in Community Archive.

We've tried to process your PAC, but there is an issue with the information you've submitted

Hello , I am having the same problem. I have read a note to say that they are experiencing technical difficulties at the moment so I am hoping once this is resolved it will start working. Hayley x

5
Will
iD Mobile Employee
2 years ago
Terms & Conditions