Replies posted by Carlos Thomas

12 Replies

Carlos Thomas
Civilian
Carlos ThomasCivilian
asked in Community Archive

Issues switching to ID (via Carphone Warehouse)

Hi @Carlos Thomas, You mentioned that you do not have a transaction number as you registered via Carphone Warehouse. The number they provide should work when using the form if you have a receipt/e-receipt from them. If not, please let us know and we will send you a private message to help further. Ryan Thanks. I’ve now used the Carphone Warehouse order number. And it seems to be processing. I’ve also received a confirmation txt to my ID Mobile number. Thankyou for the advice. I’m still struggling to sign in to my ID Mobile online account. But that’s another matter. I’m tired from all of this, so will try another time!

16
Ryan
iD Mobile Employee
2 years ago
Carlos Thomas
Civilian
Carlos ThomasCivilian
asked in Community Archive

Issues switching to ID (via Carphone Warehouse)

Hi @Carlos Thomas  Have you tried filling in the details in the link below to port your number acrross: https://switching.idmobile.co.uk/customerPortIn Let us know how you get on.   -Mohsin I can’t, as I still don’t have a transaction number……..

16
Ryan
iD Mobile Employee
2 years ago
Carlos Thomas
Civilian
Carlos ThomasCivilian
asked in Community Archive

Issues switching to ID (via Carphone Warehouse)

Thanks @Carlos Thomas,   And are you receiving no service whatsoever from the iD mobile SIM card? It’s just you mentioned you were able to call another phone from it, yet you also mentioned in the same message “It looks like it’s not active”.   Is it that your SIM is up and running, and you’re just having trouble registering for the App, or is it that the SIM is completely inactive?   Sorry for the confusion,    Will Hi @Will Sorry for the confusion. The service is active. I can send/receive calls and texts with my ID Sim and ID number. Which is definitely progress. I still can’t register with their online account to start the process of porting my number across. Which means I’m still paying for x2 contracts. But hopefully this will be resolved soon…..

16
Ryan
iD Mobile Employee
2 years ago
Carlos Thomas
Civilian
Carlos ThomasCivilian
asked in Community Archive

Issues switching to ID (via Carphone Warehouse)

Hi @Carlos Thomas,   Just wondering if that code has come through yet?   Will It hasn’t 

16
Ryan
iD Mobile Employee
2 years ago
Carlos Thomas
Civilian
Carlos ThomasCivilian
asked in Community Archive

Issues switching to ID (via Carphone Warehouse)

This is great advice! Thanks for your help @WelshPaul . I called another phone and found out my number. However it looks like it’s not active. As when requesting ID to send a an activation code, I didn’t receive a txt. I’m guessing this is due to the system problems that they’re having. But thanks for the advice nevertheless. 

16
Ryan
iD Mobile Employee
2 years ago
KieranC
iD Mobile Employee
KieranCiD Mobile Employee
posted in Community Archive

Customer Notice: The iD Mobile app and My Account online is now available

Thanks @WelshPaul , but I haven’t even been given an ID mobile phone number. I’ve been sent the SIM and phone, both from Carphone Warehouse. But the only text I’ve got from them is to confirm Roaming and International calling is automatically switched on. 

34
Will
iD Mobile Employee
2 years ago
KieranC
iD Mobile Employee
KieranCiD Mobile Employee
posted in Community Archive

Customer Notice: The iD Mobile app and My Account online is now available

Hi @Carlos Thomas,   Have you checked both Spam/Junk folders for a welcome email?   Will Erm, yes. Nothing.   I’m in a similar situation to @guptagaurav85 , in that I’ve a contract that’s up for renewal soon. I’ve a PAC and I’m looking to port a number across. What’s the ETA on this fix pls?  And whilst your app is down, is there no other way to register? @guptagaurav85 I managed at last to register on the iD site and forgot about the app. Once registered i was able to use my PAC within my account. You’ll need your SIM and the transaction reference on the invoice that came with the SIM. Good luck. Appalling experience really  Thanks, and CONGRATS on navigating the minefield! I’ve still not got ANYTHING from them. No welcome email. No ID mobile number. No transaction number. So can’t even register on their website. 

34
Will
iD Mobile Employee
2 years ago
Carlos Thomas
Civilian
Carlos ThomasCivilian
asked in Community Archive

Issues switching to ID (via Carphone Warehouse)

Thanks for the generic response @Will , but I’m confused. Are your technical issues with the app also responsible for my inability to even register my new phone with your service? I appreciate that you’re having issues porting numbers across. But I’ve not even been assigned an ID mobile number or a transaction number. Or even been given a welcome email! Some new customer on-boarding process this... Try now, I've just got mine to go through after 2 days of trying!!  Thanks for the heads up. The app is still saying no network service available (even on my Wifi, which is definitely working...). Whilst on their website, I’ve still got to register. And can’t as I haven’t got an ID Mobile number as yet, as I’ve not even had a welcome pack…..Beyond frustrated…...

16
Ryan
iD Mobile Employee
2 years ago
Carlos Thomas
Civilian
Carlos ThomasCivilian
asked in Community Archive

Issues switching to ID (via Carphone Warehouse)

Thanks for the generic response @Will , but I’m confused. Are your technical issues with the app also responsible for my inability to even register my new phone with your service? I appreciate that you’re having issues porting numbers across. But I’ve not even been assigned an ID mobile number or a transaction number. Or even been given a welcome email! Some new customer on-boarding process this...

16
Ryan
iD Mobile Employee
2 years ago
KieranC
iD Mobile Employee
KieranCiD Mobile Employee
posted in Community Archive

Customer Notice: The iD Mobile app and My Account online is now available

Hi @Carlos Thomas,   Have you checked both Spam/Junk folders for a welcome email?   Will Erm, yes. Nothing. I’m in a similar situation to @guptagaurav85 , in that I’ve a contract that’s up for renewal soon. I’ve a PAC and I’m looking to port a number across. What’s the ETA on this fix pls? And whilst your app is down, is there no other way to register?

34
Will
iD Mobile Employee
2 years ago
KieranC
iD Mobile Employee
KieranCiD Mobile Employee
posted in Community Archive

Customer Notice: The iD Mobile app and My Account online is now available

Are there issues with new customers? I’ve yet to be sent any info regarding my transaction number and ID mobile number. I bought a new phone from Carphone Warehouse 2 days ago now….

34
Will
iD Mobile Employee
2 years ago
Carlos Thomas
Civilian
Carlos ThomasCivilian
asked in Community Archive

Issues switching to ID (via Carphone Warehouse)

Hi. Is there anyone @iD Mobile @iD Support who can help??

16
Ryan
iD Mobile Employee
2 years ago
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