Replies posted by scorchio70

2 Replies

KieranC
iD Mobile Employee
KieranCiD Mobile Employee
posted in Community Archive

Customer Notice: The iD Mobile app and My Account online is now available

I've been unable to log on since I joined last month, very disappointed, I was able amazingly to put credit on my account now can't log on to allocate it.

34
Will
iD Mobile Employee
2 years ago
KieranC
iD Mobile Employee
KieranCiD Mobile Employee
posted in Community Archive

Customer Notice: The iD Mobile app and My Account online is now available

*Updated 03 August Hi everyone, This week we made some significant upgrades to our infrastructure so that we can provide better services to you, our customers. Unfortunately, during these upgrades, we encountered some issues, some of which are still being worked on by our technical teams. Key outstanding issues: The iD Mobile app is unavailable -  *The iD Mobile app is mostly available; however, some customers are getting intermittent connection errors. My Account online is mostly unavailable. *My Account online is mostly available; however, some customers are getting intermittent connection errors. SMS alerts Some SMS alerts are coming from i” rather than iD Mobile Our teams are working around the clock to rectify these issues and we’re trying to get everything fixed as soon as possible. We apologise for any inconvenience this might’ve caused. We’ll continue to update this thread as further information comes available.  If you require support, our Live Chat team are available 9

34
Will
iD Mobile Employee
2 years ago
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Why iD Mobile?