Replies posted by Sim0014

3 Replies

S
Civilian
Sim0014Civilian
asked in Community Archive

Unable to checkout (new SIM contract) - "3 years of billing address history is required."

I am unable to add the billing address for my road, however my neighbouring road works ok and allows me to proceed. Can you ingestigate / advise please?

4
Rory
Newbie
2 years ago
S
Civilian
Sim0014Civilian
asked in Community Archive

Unable to checkout (new SIM contract) - "3 years of billing address history is required."

The checkout is not giving me the option to add my address. I checked using another address in a neighbouring road which gave me a dropdown list which I was able to select and then move to the “About you” section, however I am not being offered any dropdown address list when I enter my home postcode.

4
Rory
Newbie
2 years ago
S
Civilian
Sim0014Civilian
asked in Community Archive

Unable to checkout (new SIM contract) - "3 years of billing address history is required."

Also, another thing which happens is that I fill in all the details which seem to be accepted, then I click “Continue” and get taken to the top of the page. However, there is no information / error message and I am unable to proceed to the “About you” section of the checkout.

4
Rory
Newbie
2 years ago
Terms & Conditions
Why iD Mobile?