Replies posted by adambard

3 Replies

A
Civilian
AL41Civilian
asked in Community Archive

USA Roaming not working

I have had a situation here in US since March 1st that I have no connection to id-mobile I was on Chat several times & my last one March 1st said that someone would contact me by email. They never did. So on May 10th I am returning UK & worried that my phone will not be working as I will need a taxi from the rail station. Today I have tried to text UK but no connection what is the problem? cannot find chat today situation is far from satisfactory. Perhaps your roaming issue was fixed @lesallen45 If it was not… all of a sudden from early March, my USA roaming networks were all showing forbidden, after working no problem for 2 years. After months of back and forth with customer service but no fix, I got a new SIM sent to me and that fixed the problem. Suggest you get a new SIM if you’re traveling back to the USA.

8
A
Civilian
1 year ago
S
Civilian
snefflerCivilian
asked in Community Archive

iD SIM stopped working in the USA

@sneffler After months of unsuccessful back and forth with technical support, I got a replacement SIM sent to me and that fixed the prpblem

4
A
Civilian
1 year ago
S
Civilian
snefflerCivilian
asked in Community Archive

iD SIM stopped working in the USA

Same issue on 2 accounts for about 2 months. Been using ID sims in USA fine for 2 years. Pixel 3a and 3aXL. Had 4 sessions with support and no sign of a fix. No issue identified with handset or account or any phone settings. Escalated to Tech team which can only send texts, which I can’t receive as no networks connect as @sneffler says. Totally hopeless support.  

4
A
Civilian
1 year ago
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