Topics started by Starkey93

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S
Civilian
Starkey93Civilian
asked in Community Archive

Bad signal/not what ID Mobile promised

Since I have been an ID Mobile Customer I ha e had poor signal, extremely poor 2-3 bars I have not had any 4G signal at all all the time i have had the sim, I feel hard done by ID Mobile and feel I was offered a service that I am not receiving is there any rules about offering a great service then getting a very poor one,? I mean I feel as if I should be getting money off my bill as they are not keeping their end of the deal up, I was promised good signal with 4G and I got terrible signal with no 4G what so ever, feel really let down by ID Mobile service I understand they piggy back off of three network but this is for no excuse for terrible signal. If you cannot offer a certain signal you should not advertise it as this is complete false advertising. I would advice that ID Mobile piggy back off another company if three network are not giving them enauth signal like o2 giffgaff and tesco mobile are great signals and they both piggy back off o2, ideally I would like this problem to be r

19
Mohammed
iD Mobile Employee
10 months ago
Terms & Conditions
Why iD Mobile?