Topics started by theCrius

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T
Newbie
theCriusNewbie
asked in Community Archive.

Lost SIM and can't remember my account password. How do I restore access?

Around an year ago I bought a SIM+Phone deal for my oldest son. Due to unbeliavable events, he lost his phone and he cannot remember the password to his account. I’d like to restore access to verify if his contract is still in the “promotion” period and eventually take additional steps from there but the recovery password require me to have access to the phone number as well. How can I get access back into the account if I lost the phone/sim?

11
Kash
iD Mobile Employee
2 years ago
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