Topics started by Colouredcrayon

1 Topic

C
Colouredcrayon
asked in Community Archive

Sim not working after number transfer

On 3 April, I activated my new iD sim and used the calls and data normally with no issues. A few hours after (still 3 April), I requested to move my old giffgaff number over. My iD sim worked normally until sometime between 10:45am and 12noon on 4 April. At this point the giffgaff sim disabled and the iD sim stopped working properly, and I received an error popup for iD Sim stating "sim 1 not provisioned". To clarify what "not working properly" 1. Unable to dial any phone number - I get a message saying "the number you have called has not been recognised" (even for known active numbers that work on other phones) 2. With wifi ON, the notification bar displays "H" data signal 3. With wifi OFF, I have no data signal (the area on the notification bar where you would expect to see H, G, 3G or 4G, is blank) 4. I can recieve calls to my old number so I assume the number transfer has at least partially gone through and the iD sim is connected to the iD network. What I have done s

21
Ryan
iD Mobile Employee
2 years ago
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