Topics started by Craig1975

2 Topics

C
Civilian
Craig1975Civilian
asked in Community Archive.

Bill paid on time on 22nd July but phone has been on restricted services for 3 days

I pay my bill by direct debit on time all the time. The last payment came out on 22nd July. For the last 3 days my wife's phone has restricted services. There is no option to ring customer service as everything is automated and live chat doesn't work. This is a complete joke. How can a company get away with this? How can you not be able to speak to customer services? I wont be paying another penny until this is sorted.

1
Ryan
iD Mobile Employee
3 years ago
C
Civilian
Craig1975Civilian
asked in Community Archive.

Pixel Xl 2 not charging

Received my pixel xl 2 in April and love the phone. Tonight I went to charge the phone and it won’t charge. I searched for trouble shooters and tried everything. It still won’t charge. Who do I contact as I’m assuming the phone is still in warranty. Regards Craig Groves.

1
Mohammed
iD Mobile Employee
5 years ago
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