Topics started by Maverick

1 Topic

M
Civilian
MaverickCivilian
asked in Community Archive

Wifi call issue on Samsung Galaxy S8

Hi, I bought an ID Mobile rolling contract for my Galaxy S8 purely because of the wifi call ability however it just won't work on my phone. I have been on countless live chats, I've spoken to ID on the phone DM'd ID on Twitter and I've been in to Carphone Warehouse too, but I'm just being pushed from pillar to post with nobody willing to help resolve the issue. So far I have ensured the wifi call function is switched on, updated my phone's software, reset network settings and tried connecting to other wifi networks. The only thing I haven't done is try the sim card in another device - I don't have any other devices which aren't locked to other networks or that have wifi call capability. I asked in the CW store if they would be able to do this for me with one of their phones and they wouldn't.    Can anybody help at all? I'm really trying hard to be an ID customer but it's as if you guys really don't want or need my custom. I've been trying to get this sorted for almost three weeks and

3
Mohammed
iD Mobile Employee
4 years ago
Terms & Conditions
Why iD Mobile?