Topics started by SueOli

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S
Civilian
SueOliCivilian
asked in Community Archive

Upgrade phone and now current one not working

I upgraded my sons phone (and therefore package) as a Christmas present.  He’s keeping the same provider and number.  I was told he could continue using his current phone and sim, but today his phone went off network and I received an email telling me his sim is on the way.  I got a sim when I bought the phone but was told I only needed to use it if his current one doesn’t fit his new phone.  Help!

1
Mohammed
iD Mobile Employee
4 years ago
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