Topics started by Pagan

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Pagan
Civilian
PaganCivilian
asked in Community Archive

Switched to SMARTY, but still receiving emails from ID

Dear ID, I switched to Smarty, my ID dashboard it happened on 29th Jan 2020. Last bills according to my dashboard… Jan 20 £10.07 Jan 20 £3.49 [This is an updated bill for Jan showing the total amount outstanding (£3.49) for January.] You keep emailing me telling me I have cancelled my direct debit, and “Direct Debit is a mandatory payment method for all iD contracts. Failure to pay by this method will result in a monthly surcharge being applied to your account. I know my DD was cancelled, I instructed my bank to cancel it, I don’t need your reminders. I don’t have a contract with ID anymore, I switched to Smarty. I was on a 30 day rolling contract with ID, but surely when I requested a PAC code from you that notified you that I didn’t want to renew and instead I was leaving ID ? I have paid all outstanding amounts, so can you please stop emailing me, thanks.  

6
Kevin
Newbie
3 years ago
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