Topics started by Keefruts

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Keefruts
Civilian
KeefrutsCivilian
posted in Community Archive

Leaving iD mobile but still being billed

Having been with iD mobile since 2018, I have decided to leave as the service is dire in my area of Dorset. (it was great in Wales before relocation) I cannot use my phone at home, and when visiting it is hit and miss. I notified iD of my intent and have had nothing but trouble trying to escape, the customer service is probably the worst I have ever encountered. I have explained that I am only leaving due to very poor signal/connection, and that my phone cannot be used, but iD continues to send charges. I cancelled my Direct Debit as getting very frustrated, now I have been threatened that my Credit Rating will be affected, even though I have not missed a payment (and it’s not my fault the service provision is not fit for purpose). Finally after issuing a complaint to iD mobile (and paying what I thought was final bill,, even though am now with other provider), I was told a £10 refund would be issued, the case would be closed, and I would be disconnected. This week I receive another bi

2
Keefruts
Civilian
4 years ago
Terms & Conditions
Why iD Mobile?