Topics started by sbrown981006

1 Topic

S
Civilian
sbrown981006Civilian
asked in Community Archive

Odered a new SIM accaidentally, Can't cancel new plan

Hi,  I’ve got a bit of a problem.  I’ve currently got a 24-month contract with ID that is set to finish next month, I noticed the other day that I could upgrade to a different contract as mines nearing completion. I decided that as I am happy with my current phone (for the moment) that I would move to a SIM only deal keeping my current number and phone instead of upgrading to a new phone. I followed the upgrade options and ordered a monthly sim using the same ID mobile account as my current contract, I received the SIM and  used a spare phone to activate the SIM to check the number and realised that the number and plan was different (I must have mistakenly ordered a new SIM instead of upgrading my current contract) . I have been charged the first month of the new contract (which is fair enough) and have cancelled the direct debit for the new plan as I was unable to end it using the app/website and didn’t want  to be charged agian (the direct debit for my current plan is still active an

7
andewhite
Legend
2 years ago
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