Topics started by MattB

1 Topic

MattB
MattB
asked in Community Archive

Mobile data won’t work in Europe on iPhone 5s

I’m on holiday in Prague, Czech Republic, and have saved my mobile data so I would be able to use it around the city. Having turned roaming on in both the ID app and on my phone, mobile data still won’t work. A repeat message of ‘can’t activate mobile data network’ comes up. Ive looked everywhere online and even called ID customer service (who I suspect just used iD’s ‘Settings Checker’) and nothing will work. There is no option to change my APN settings - I have an iPhone 5s, with iOS 11. When I click on mobile data > mobile data options, there are only two buttons available, one for switching 4G on, and one for switching roaming on. Can anyone help? The iD customer service suggested I go to an Apple store, but I feel like they will just tell me that this is an issue with iD.

1
Mohammed
iD Mobile Employee
5 years ago
Terms & Conditions
Why iD Mobile?