Topics started by Phelangm

1 Topic

Phelangm
Phelangm
asked in Community Archive

Samsung S8 not taking international sim from other service provider

I am currently in Palestine and tried yesterday to put a local sim into my phone. It did not work. I was prompted when putting the sim in to enter a code. I tried the network unlock code of the in country sim but it did not work. When I called iD I was told by the operator that my phone (bought 2 month ago) was not locked to the iD network. I entered my iD PUK code as well the in country PUK but that also didn't do anything either. Any suggestions. Attached are screenshots of the problem pages.

1
Phil
iD Mobile Employee
5 years ago
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