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✅ Resolved: Email one-time passcodes are not working for some users.

2 days ago

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Topics started by Charl13

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Charl13Civilian

posted in Community Archive.

why is bundle purchase showing error message

Trying to purchase a bundle for a few days. Keep getting a ‘sorry something went wrong’ message. Tried the app and the website. Same card details as I’ve always used. Any ideas how I can sort this.

Charl13Civilian

asked in Community Archive.

bundle not appearing

I purchased a bundle and it’s not showing. Has been taken from my bank account. Realised the ID app shows my bank card expired.. it hasn’t so I tried to re register it and was charged a penny, again, shows on my bank account. Card has not updated and bundle is not showing after 24 hours. Any ideas or how on earth can I speak to anyone to resolve this.

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