Topics started by Stubai

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S
Newbie
StubaiNewbie
asked in Community Archive

Travelling abroad can use calls and texts but no data

I have an Apple iPhone 6s and am currently in Italy. As with many other trips abroad, I can make and receive calls and texts but cannot get data. My data roaming is switched on on my phone and my account. APN is not an option on my phone and Profiles has no content. Having read some solutions elsewhere I have already reset my network settings in the uk before travelling to no avail. Interestingly I have been charged for data roaming though I have had no service - I did get close to Switzerland and I’m not sure if it may relate to that. I did switch data roaming off as we reached the Swiss side of the Matterhorn. I’ve never had a problem with any other provider. Any suggestions?

9
Mohammed
iD Mobile Employee
4 years ago
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