I try to change my plan but it keeps saying error. Live bot offers no support and there is no one I can speak to on the phone as everything is automated now. Can someone from the customer service support?
cant update my monthly plan
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Userlevel 7
+10
Hey
Are you trying to upgrade to a new contract or simply change plans?
Is the billing address on the account up to date and matching the one with your Bank?
Mohammed
Yes everything is up to date. I've been trying to change my plan based on options from change my plan that were offered to me in reduced price and i keep getting the same message: something went wrong try again later.
Userlevel 7
+10
Hey
Mohammed
Hi Mohammed,
I've tried both website and app and keep getting the same error message 3 days now. Something went wrong please try again. Is there anyone I can call to support with this?
Userlevel 7
+10
Hey
You can speak to the Sales Team on 0207 1391 397 if it’s about upgrading to a SIM only or upgrading to a new contract.
If you are changing from 1 SIM only plan to another SIM only plan or simply changing your tariff and not the contract length, we can PM you here to look into this.
Mohammed
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