I have sim only deal with 2 months outstanding but want to buy a new phone. How do I go about this?
Best answer by Michelle
View originalI have sim only deal with 2 months outstanding but want to buy a new phone. How do I go about this?
Best answer by Michelle
View originalHello
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We are sorry to hear about the issues you have faced when trying to upgrade.
We’ll send you a private message on here so that we can verify your details and look into what has happened.
To view the message sent. Simply click on your profile icon in the top right, then go to your private messages.Â
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Thanks.Â
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MichelleÂ
iD MobileÂ
Hi
Our SIM-only plans are monthly rolling ones so you should be able to change your plan. If you log in to your account online you should be able to check your upgrade options.
Ryan
i have 2 phones running at the moment i have cancelled my SYM only as i have a new monthly contractÂ
i did everything over the chat and the agent should have done me an upgrade but she set a new contractÂ
my old phone was saying memory full and was slow and wasnt letting me make calls
my old mobile phone number is 07896999310
my new number is 07859930398Â Â
i have had to get onto the experts at carphone warehouse to transfer all my details and it took them 6 hours
unfortunately i had to change my phone number i have had for years
i explained to the agent i had a SYM only phone that wasnt working she should have done an up grade with my same number
she told me it was easy to set up  normally i go into the shop but this was not possible
i am 76 years old and have had a traumatic experiance
i have 2 phones running at the moment i have cancelled my SYM only as i have a new monthly contractÂ
i did everything over the chat and the agent should have done me an upgrade but she set a new contractÂ
my old phone was saying memory full and was slow and wasnt letting me make calls
my old mobile phone number is 07896999310
my new number is 07859930398Â Â
i have had to get onto the experts at carphone warehouse to transfer all my details and it took them 6 hours
unfortunately i had to change my phone number i have had for years
i explained to the agent i had a SYM only phone that wasnt working she should have done an up grade with my same number
she told me it was easy to set up  normally i go into the shop but this was not possible
i am 76 years old and have had a traumatic experiance
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