I up graded my phone from Samsung galaxy a51ph number [EDIT] to a Samsung a53 5g phone number [EDIT] I paid my first bill of £21.99
On the 13th July 2022 I upgraded my phone via your app but you still want me to pay for my old phone this my third phone with you
Best answer by andewhite
View original
+9
Okay
The fact you’ve got a new number with the new phone suggests it’s a new contract, not an upgrade, which is why you’re paying for two phones.
Use the online chat at https://idmobile.co.uk/live-chat to get this sorted - the live chat agents work until 8pm weekdays - good luck!
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